Disappointed - too many issues with the TV.
When I saw the spec of this TV on paper I was expecting great things. Hisense is also a very new brand in the UK market and it was a gamble by investing in this TV. Unfortunately, although there are some positives with this TV, there are far more negatives.
Firstly, the TV unit looks great externally - the build quality appears to be good and the actual TV looks and feels like a premium TV. I like the fact that it has metal trim all around it and aside from the Hisense badge, you really wouldn't know the TV was not a premium brand TV.
The remote control however is very cheap and poorly designed - it really does not match the quality of the TV at all and the remote is totally lacking when it comes to accessing most of the features you constantly need to access. To change any kind of basic settings you will find yourself having to constantly trudge through many different menus and submenus each time with constant button presses and it quickly becomes annoying. The remote also doesn't light up at all.
The on screen menus are slow and sluggish and often don't do what you command them to do with the buttons. Often when you press the button on the remote just once, the TV will register multiple button presses - often incorrectly cancelling a menu. I also found issues with the aspect ratio being incorrect when using the Smart features. The menus on-screen also have a life of their own and often vanish for no reason after random times.
This TV claims to be Quad Core and I was therefore fully expecting it to be super fast - I was however amazed at how slow and sluggish in reality this TV is. Everything from switching the TV on (which takes forever), to changing channels, trying to use the EPG, to changing basic settings is painfully slow. It's clear that anything less than Quad Core and this TV wouldn't even be able to operate at all.
Shockingly, unlike all previous flatscreen TVs I've owned, there is no backlight control button whatsoever on the remote control and there is not even a light sensor on the TV so the TV has no way of automatically adjusting the backlight. This is totally insane as it means that you end up constantly burning your eyeballs in low light levels and constantly have to adjust the backlight manually using menus and submenus. There is no fast way of doing this and no thought seems to have gone into this at all given that this is such an important feature you will constantly need to adjust.
The auto-update feature doesn't work out of the box (despite the TV having perfect internet connection) and you have no choice but to buy a seperate USB stick (Hisense refused to send me one) - you have to download the initial update using your PC and manually install it yourself. This again is very poor and the update file is huge. Many people are not technically minded at all and would struggle to do things like this so it's not really acceptable for Hisense to expect their customers to do this.
The speakers are pretty good - they are not bad at all for a flat screen TV but still not close to being any kind of match for a basic AV speaker system. The TV has a night sound mode which is meant for viewing quietly at night, however when you switch it on, the volume becomes extremely loud which is very annoying. There are many irritating things about this TV to be honest.
I had no option but to connect the TV via the built-in Satellite tuner and found the EPG doesn't work if using Satellite. It was a also a nightmare trying to configure the satellite settings on the TV - it was certainly not plug and play. Despite having a proper satellite connector and satellite tuner built-in it shockingly doesn't support Freesat and due to licensing issues cannot show the EPG guide information. You can view the channels but won't actually know what's on TV and also won't be able to record programmes due to total lack of EPG info. This is not a small issue and made the TV unusable for me.
I found that there are serious problems with the Audio and Video regularly going out of sync for no reason and the only way to make it work again is to change channel and change back again.
The TV supports PVR record and timeshift using an external USB hard drive, however, I found in reality this was poor and constantly gave me audio/video sync problems on playback. There were also sound issues (random crackling / noises) and various problems (including artifacts randomly appearing) when using this PVR feature.
Regarding 4K - When it works it looks absolutely stunning, however, I found the picture was often noticeably jerky which was very poor - slow moving 4K video looked stunning however.
This TV lists local dimming as one of it's main features. In reality, this again was shockingly poor. The local dimming on this TV is edge lit from the bottom of the TV - the screen basically lights up a large column of the screen from the bottom, all the way up if there is anything bright on any part of that section of screen. In reality, this is as bad as it sounds. It is very noticeable and distracting when viewing dark scenes (like a flashlight is shining from the base of the screen) and there is also a long delay before the light column disappears each time - when you are viewing a picture with a dark background this becomes astonishingly noticeable and something most people will not be able to tolerate. I imagine many people will end up switching the local dimming off completely due to this - unfortunately, if you do this however, you find the dark blacks in the other parts of the screen become lighter and look more like grey.
The ARC on this TV is very erratic and seems to have a life of it's own. Many times even if I switch off the ARC and tell the TV not to switch my AV Receiver on, the next time I go to use the TV, it will decide on its own to switch on my AV Receiver regardless and often will alter the ARC setting itself to On even though I set it to Off.
Although the TV now supports BBC iplayer, it does not have basic things like online support for ITV, 4OD or Channel 5. The Smart feature is very lacking for the UK market and most of the Apps you can install on it are not even in english or for the UK market. I have also found many apps don't work properly even when installed.
The 3D on this TV is ok (after installing the latest update) and seems to work alright. The 3D glasses that come with this TV however feel pretty cheap and flimsy and it seems outrageous that only one pair of glasses is supplied with any 58" TV.
When watching the TV, I've noticed loud creaking and cracking noises coming from the TV frame as it heats up during use - this is probably nothing to worry about, however, it is very loud and noticeable and happens constantly. None of my old TVs did this.
Overall, I was not very happy with this TV.
Pros: 3D, A lot of features for the price, Good build quality, Good Speakers, Looks good
Cons: Audio / Video Sync Problems, Built-in Satellite Tuner does not support EPG, Edge-lit Local Dimming is Poor, Heavy, Lack of UK / English Apps