With an AO Aftercare Protection Plan, you can relax in the knowledge that there's help at hand should your product break down.
We like to do things differently at AO and that's why we've teamed up with Domestic & General, the leading provider of appliance breakdown and warranty protection in the UK, to offer you a bespoke AO Aftercare Protection Plan with amazing features and benefits:
You'll pay nothing for approved repairs to fix breakdowns, or faults or damage caused by accident
Unlimited call outs at no extra charge
Hassle free access to a network of manufacturer- approved engineers
A UK customer care team available 365 days a year
No set up fee and no excess to pay on breakdown
You could get a brand new replacement product if yours can't be fixed
Low monthly payments; ability to cancel at any time
Sensors give a realistic flame illusion with coal bed
Flame effect can be used without giving off heat
2kW heat output
Designed to fit 16" and 18" fireplaces
Inset depth of 70mm
Warm your home with this 2000 watt Dimplex electric fire that offers a realistic flame and glow. With 2 heating options it’s perfect for icy winter nights or autumnal days. If you want to add light to your room without heat, the flame works independently of the heat source, ideal for adding a homely touch to your front room. And, it has a brass trim with a black canopy and coal fuel bed that will give your home a contemporary feel.
First thing I noticed was how poor the instructions were. Then I found that it was oversized by 2mm meaning that it wouldn't fit into my hearth. After hiring an angle grinder with diamond blade and cutting the marble hearth to size ...I found the securing method ridiculous. There are 2 screws included which need to be drilled into the marble base. Overall in my opinion it has been designed very poorly.
The fire itself (now Fitted) looks very nice. The flame effect looks nice and the brass effect hearth looks nice . The fan heater is a bit noisy but I will get used to that.
Pros: Looks goodCons: Bad fitting design, Poor instruction, Poor quality
Female, 55 to 65, Couple from Fylde Coast
Fitted and tested two days ago. It's a very cosy looking fire when switched on, glowing red with realistic flickering flames.
It is just what we wanted for spring and autumn when we don't want to use the central heating. Very warm and a thermostat too.
The fan can be heard when in use but we will get used to that so no problem to us.
Male, 35 to 44, Small Family from Kent
A customer who has been given a product to use and keep in exchange for an honest review.
Dimplex kns20 electric fire
Wow,what a great product this fire is,easy to install easy to use then when it is up and running brings a stylish addition to any home making wherever you choose to place it both warm in looks and feel.
Pros: Ease to use, Good build quality, Looks good, Quiet, Value for moneyCons: None