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If you're not 100% happy with your new appliance, return it for free within 14 days.
Call us on 0344 324 9222
7 days 8am - 10pm
Once we've collected your product, your refund will be made within 14 days, including the cost of delivery.*
Whether that's a weekend or a weekday!
If the product isn't what you expected, maybe it's a bit too big or small for your home, we'll happily arrange an exchange for you.
Based in Bolton, our friendly team are on hand to help with any queries you may have about returning your product.
*If you've used the product
We're happy for you to unpack the item and inspect it properly, however, if you've used or installed it, we will only make a partial refund to cover the loss in value of the product. Please note, this could be up to 50% of the price of the item. Your refund will be made within 14 days of collection.
Our 14 day cancellation policy also applies to any additional services you may have ordered (such as disconnection, recycling etc.). If you've ordered any additional services for a product, these will automatically be cancelled when the order for that product is cancelled (unless the service has already been performed).
If you order an additional service and expressly choose for that service to be carried out within 14 days of order (by nominating your desired day of delivery or otherwise), then you are deemed to have waived your cancellation rights and we shall not be under any obligation to refund any charges paid for such additional services.
ao.com is operated by AO Retail Limited.
The goods you buy from this site will be purchased from AO Retail Limited
Proud to be part of AO Retail Limited | company number 3914998
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