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Free 14 day returns

If you're not 100% happy with your new appliance, return it for free within 14 days.

Jean with fridge

Call us on 0344 324 9222

7 days 8am - 10pm

We'll give you a full refund

Once we've collected your product, your refund will be made within 14 days, including the cost of delivery.*

Free collection on a day that suits you

Whether that's a weekend or a weekday!

Make an exchange

If the product isn't what you expected, maybe it's a bit too big or small for your home, we'll happily arrange an exchange for you.

UK Call Centre

Based in Bolton, our friendly team are on hand to help with any queries you may have about returning your product.

Here's some additional things you need to know:

*If you've used the product

We're happy for you to unpack the item and inspect it properly, however, if you've used or installed it, we will only make a partial refund to cover the loss in value of the product. Please note, this could be up to 50% of the price of the item. Your refund will be made within 14 days of collection.

Other services

Our 14 day cancellation policy also applies to any additional services you may have ordered (such as disconnection, recycling etc.). If you've ordered any additional services for a product, these will automatically be cancelled when the order for that product is cancelled (unless the service has already been performed).


If you order an additional service and expressly choose for that service to be carried out within 14 days of order (by nominating your desired day of delivery or otherwise), then you are deemed to have waived your cancellation rights and we shall not be under any obligation to refund any charges paid for such additional services.