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14 Day Returns

No ifs, no buts and no hidden catches.

If you're not 100% happy with your new appliance, you can return it for free within 14 days of delivery. You'll get a full refund too, provided it's not been used!

We're confident you'll have a happy experience when you buy from us - after all, 98% of our customers would recommend us to a friend. Our products get good reviews too, with most being given 4 out of 5 stars or more - that's pretty good going!

If you do have a problem though or simply change your mind, you can return your product to us within 14 days of delivery.

Give our UK
call centre a ring on
0344 324 9222

We're open from 8am - 10pm, 7 days a week.

We're happy for you to unpack the appliance and inspect it properly as you would had you bought the item from a shop. If you have used it however, this may have a knock on effect on our ability to sell it to someone else and so where the value of the product is reduced by your use we may only make a partial refund (equal such reduced value) or subsequently charge you for the reduction in value.

To cancel a product and request collection please click here or call 0344 324 9222. Your refund will be made within 14 days of collection of the appliance and we'll collect it free of charge on a day that suits you.

We'll also refund you the cost of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

Our 14 day cancellation policy also applies to any additional services you may have ordered. If you have ordered any additional services for a product then these will be automatically be cancelled when the order for that product is cancelled, unless the service has already been performed. If you order an additional service and expressly choose for that service to be carried out within 14 days of order (by nominating your desired day of delivery or otherwise), then you are deemed to have waived your cancellation rights and we shall not be under any obligation to refund any charges paid for any such additional services.