We use cookies on our site to make sure we give you the best service possible. To give your consent, carry on shopping, or find out more about cookies here.


Shop Securely With Us

Keeping your details secure is really important to us. Find out how we do it below.

We're safe and we can prove it

ao.com is registered with the ISIS programme, which only certifies safe online retailers that trade in a legal, decent, honest, truthful and fair manner. Our practices are constantly reviewed so you can trust in us and our promises.

Check out the logos below. Only trustworthy websites are allowed to display them and you'll find them on our site.

ao.com is a certified online shop with Trusted Shops Buyer Protection. More...


Heartbleed - What's it all about?

You may have heard on the news recently about the ‘Heartbleed bug’ – a virus that has affected the security of private data across many websites. We just wanted to let you know that we have fully checked our systems and haven’t been impacted by the bug at all – so you don’t need to worry about the safety of the information you give us.

Your information is safe with us

Our ultra-secure website encrypts (this basically means we take information and lock it up so no one can see) your details so we can make sure you shop safely at all times. These include your debit/credit card, name and address.

We take only take orders from Web browsers that allow communication through Secure Socket Layer (SSL) technology. For example: 3.0 version or higher of Internet Explorer and versions 3.02 or higher of Netscape. There's no way you can accidently order through an unsecured connection. Phew!

V12 Retail Finance Limited is committed to protecting the privacy of your personal information. V12 Retail Finance Limited is registered under the Data Protection Act and complies with the data protection principles set out in the Data Protection Act 1998. You can view V12’s Privacy Policy in more detail here. If your application is successful, you will enter into a Credit Agreement with Secure Trust Bank Plc (V12’s parent company) which will be administered by V12. Secure Trust Bank Plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 204550.

You give the go ahead

We only take card payments that have been given the green light by you. We use Verified by Visa and MasterCard SecureCode programmes designed to give you more security. By creating your own password, you'll stop anyone making payments with your details.

If your bank operates a policy like Visa and MasterCard, you may not have registered yet and might be asked to do so in the checkout. It's really easy, just click 'Activate now', fill in your details and enter a new password. Then when you shop online in the future, each payment will be kept safe.

Find out more Find out more

You choose what we do

We won't share your information with any other company unless you say so. And even then you can unsubscribe whenever you like. We strictly follow the Data Protection Act and we may use your personal details. However, this all depends on your response to Data Protection questions, which are analysed anonymously by AO World PLC.

We operate an opt out mail system. This gives you the choice of whether or not you wish to receive marketing information. Replying to the 'unsubscribe' link in a promotional mail will also ensure that your name is removed from our mailing list. Your opt-in preference to receive promotional emails from websites owned by AO World PLC will be recorded as part of the sales process. You can unsubscribe from any of these emails at any time.

Still prefer to speak to a real person?

That's absolutely fine. Call our UK call centre on 0844 324 9222 and we'll happily place your order for you. We're open 7 days a week from 8am to 10pm.

Get code Please enter a valid email address

Shop now
Sorry, there was a problem please try again later

Shop now