We can pick up your product from your home, or if it’s easier you can drop it off at a shop near your home using our Drop at Shop service. This is only available with some products, due to size and weight restrictions, which we’ll explain more below.
Arrange a collection from home
To arrange for us to pick up your product from your home, just give us a call on 0344 324 9222. We’ll let you know when we’ll be round to collect it for you.
Drop at Shop returns
We partner with Collect+ and Asda to offer a Drop at Shop service for our smaller products. There’s thousands of stores across the UK where you can return your product, so there’s always a convenient option close by. It’s completely up to you whether you choose Collect+ or Asda toyou. We just ask that, if your product is faulty, damaged or missing something, you give us a call first on 0344 324 9222.
You can drop your product off at one of 6,500 Collect+ locations, open early until late 7 days a week. You can use the Collect+ returns for products that are no bigger than 60cm x 50cm x 50cm, weighing up to 10kg. To find your local store visit https://www.collectplus.co.uk/store-locator.
You can choose to return your products at over 600 Asda stores. Just drop it off at any self-serve Asda toyou kiosk or with an Asda member of staff. With late-night opening, weekend and 24/7 opening hours available, it couldn't be easier to find a convenient option. You can use the Asda toyou returns for products no larger than 90cm x 60cm x 60cm, weighing up to 25kg. To find your local store visit https://www.toyou.co.uk/locations.
If your product is eligible for the Drop at Shop service, you’ll have a returns form and labels already – as we’ll have included them in your delivery. Don’t worry if you can't find your returns label, just call us and we can arrange a Drop at Shop return for you (where eligible). If you decide to use Drop at Shop, please make sure that you fill out the returns form, and attach the correct returns label to your parcel. There are different labels for Collect+ and Asda toyou, so make sure you use the right one! All returns need to be safely packaged to make sure they don’t get damaged on their way back to us. You’ll then receive your refund within 14 days of dropping your product off at your chosen store. If you’ve not got your refund after 14 days, just give us a call on 0344 324 9222.
Returning selected TV & entertainment, computing, phone and smart tech products
With selected TV & entertainment, computing, phone and smart tech products that are delivered by our trusted partners DPD or Collect+, you will have two options for returns, both of which we provide for free.
- If you decide you no longer want your product before it has arrived, you don’t have to accept the delivery when it turns up. Just let the delivery driver know you no longer want it.
- If you’ve already had your product delivered, simply give us a call to arrange collection.
Once we receive the unused product, we’ll be able to refund you.
Exchanging selected TV & entertainment, computing, phone and smart tech products
Unfortunately there are some TV & entertainment, computing, phone and smart tech products that we can't exchange.
If you’ve ordered one of these products, and you decide you want to change it, you’ll be able to return it in one of the ways listed above. We’ll refund you for the product (subject to our normal terms on refunds) and you’ll then be able to place a new order for the replacement item.