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What can we help you with?

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    I’m placing an order

  • Do you price match?
    We check every price, everywhere, every day. If you’ve found something cheaper elsewhere, give us a call and we’ll match it – no catches! If you’ve already placed your order and seen your product cheaper, get in touch using one of the methods below. Provide us with your details including a link to the product which clearly displays the cheaper price and we’ll refund you the difference within 7 days.
  • I have a discount code. How do I use it?
    Lucky you! Add your item to your basket, then enter your discount code into the box above the price at the bottom of the page. Once you’ve popped your code in, the discount will automatically deduct from your total price.
  • How do I pay on finance?
    It’s really easy. When you reach our payment page, you’ll be asked how you want to pay. If you choose ‘Finance’ as your payment method, you’ll be sent to the V12 website to fill in the finance application form. Follow the steps to set up your finance payments.
  • Can I get my product installed?
    We offer an installation service on most of our large kitchen appliances and TVs. To find out more about what we install and how, check out our installation page here.
  • Can you dispose of my old product?
    Yes! We can take away your old appliance and either recycle it at our very own recycling plant, or dispose of it responsibly. Simply tick the ‘Disposal’ box when you’re checking out.
  • The product I want is out of stock. When will it be back?
    Don’t worry, it’ll be back soon! If you sign up for stock alerts by entering your email address in the box on the product page, we’ll get in touch once it’s back on our shelves.

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Monday - Friday 8am-10pm, Saturday & Sunday 8am-8pm

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To place an order call 0161 470 1100

For anything else call 0161 470 1200