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    Click and Collect

    Collect your order at a time that suits you.

    You can have some of our smaller products delivered to a store of your choice for free, just check the product page or the basket to find out whether the item you want is eligible. It can even be delivered to many stores next day!

    Your parcel will be delivered to the store by 9pm on your chosen date. You’ll get a text and an email with a collection code when it’s ready for you to pick up. Once your parcel has arrived, you’ll have up to 10 days to collect it at a time that suits you. 

    How does it work?

    After adding your item/s to the basket, simply choose Click & Collect as your delivery option at the checkout. You can then select the store that’s most convenient for you and the day you’d like to have your parcel delivered there.
    When your parcel is ready, CollectPlus will send you a text and an email with a collection code. All you have to do is take your code and your ID to the store.

    Please Note: Because items are delivered to a store, our installation and recycling services aren’t available when you choose Click & Collect. We’re also unable to offer Finance on items delivered using the Click & Collect service and the service is not available in Northern Ireland.

    • Frequently Asked Questions

    • Why is Click & Collect not available on my order?

      There are a few reasons why Click & Collect might not be available. Some of our items are too large or heavy to be delivered to a store, so we only offer this service on smaller products and accessories. Click & Collect is also not available if you wish to pay on finance or if you would like to take advantage of our installation and recycling services.

    • How do I find my nearest collection point?

      At the checkout, you’ll be able to search locations by entering your postcode. Collection points will appear in a list and on a map. Simply click the store that’s most convenient for you to select it.

    • Are there any postcode restrictions?

      Some postcodes have a longer lead time, and therefore next day delivery cannot be guaranteed. The following post codes require 1 additional service day: AB1 – AB99, DD8 – DD11, IV1 – IV40, IV52 – IV54, IV63, KA27 – KA28, KW1 – KW14 and PA20 – PA40 The following postcodes require 2 additional service days: TR21 – TR25

    • When are the collection points open?

      CollectPlus stores are open early until late, but specific opening times vary between stores. You’ll find the opening times listed alongside each store when you make your selection in the basket.

    • When will my parcel arrive?

      Your parcel will arrive at your chosen store before 9PM on the day you’ve selected. CollectPlus will send you a text and an email to let you know when it’s ready to collect.

    • What do I need to take with me when I collect?

      When your parcel is ready, you’ll receive a text and an email containing a collection code. Take this code, along with a valid form of ID, to the store within 10 days to retrieve your parcel.

    • What is a valid form of ID?

      Valid forms of identification include: • Driving licence • Utility bill • Mobile phone bill • Wage slip • Bank statement • Cheque guarantee, credit or debit card • Bank or building society book • Passport • Cheque book

    • What if I lose my CollectPlus collection code?

      Unfortunately you can’t collect your parcel without a collection code. If you have lost the code that was sent, you should contact CollectPlus Customer Services directly to arrange for a new one to be issued.

    • How long will I have to collect my parcel?

      Once your parcel has arrived, you’ll have 10 days to collect it. You’ll also get a reminder if your parcel hasn’t been collected after 3 days, and another after 7 days.

    • Can I track my parcel?

      Yes, when we send your order confirmation you’ll get a link to our Track Your Order page. Just enter your order number for more information and a link to the CollectPlus website, where you can track your order in more detail.

    • What if I don’t want my order anymore?

      If you haven’t collected your parcel and you decide you no longer want it, you should leave it at the CollectPlus store. 10 days after delivery, your item will be returned and a refund will be issued within 7 days of us receiving the item. Please note that there may still be a charge for the CollectPlus delivery service.

    • What if I’ve collected my item and want to return it?

      If you have collected your parcel and wish to return your item/s, please contact ao.com and we will arrange to collect your item/s from you.

    • What if I need more time to collect my parcel?

      If you can’t collect your parcel within 10 days of its arrival, simply contact CollectPlus Customer Services to arrange for an extension of the collection period.

    • Why isn’t finance available on items delivered by CollectPlus?

      Unfortunately, our finance provider can only offer finance on items that are delivered via our own delivery service.

    A little bit about CollectPlus
    our Click & Collect delivery provider

    We’ve teamed up with CollectPlus to offer you even more flexibility when ordering. They’re the largest store-based parcel service in the UK, giving you more freedom when receiving your items. They have access to over 7,000 collection points throughout the UK, including local shops, petrol stations and supermarkets. Many collection points are open early until late, so you can collect your ao.com order when it suits you.