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Delivery
Coronavirus (COVID-19): A note to our customers
We’re doing the best we can during these extraordinary times, but the safety of our drivers and customers is our priority. All our drivers are given face coverings and are encouraged to wear them – if your driver isn’t, then please feel free to ask. If you or someone you live with has COVID-19, let us know and we can re-arrange the delivery for another time.
If you need to amend your order, you can do this through My Account. You can also find out when your delivery is due, and change the delivery date if you need to, using our Track Your Order page.
Kitchen & Home Delivery
We deliver 7 days a week and have flexible delivery options, but for a little extra you can pick a timeslot. Get everything from fridge freezers to dishwashers delivered exactly when you want them
Small Appliances Delivery
With flexible delivery options, getting a new toaster or coffee machine delivered is easy. You can even pick a timeslot or use our Click & Collect service to make things easier.
TV & Entertainment Delivery
Thanks to our flexible delivery options, all you have to do is say when and we’ll be there with your new TV or games console. Simple as that.
Computing & Tech Delivery
We can work around your schedule with our flexible delivery options. So, we’ll drop your tech off exactly when you want it.
Click & Collect
Don’t think you’ll be in for delivery? No worries. You can get your order delivered to one of 7,000 locations with Click & Collect. We can’t drop off a washing machine at your local store, but smaller items are no problem. Just pick them up when you’ve got the time
FAQs
- Do you deliver to all of the UK?
We deliver to most of the UK, but there are some places we can’t get to or might charge a little more to deliver to.
If you live in the Scottish Highlands or remote parts of Scotland, we might not be able to deliver to you. Enter your postcode at the checkout to see if we can.
If you live in the Channel Islands, the Isle of Man, or the Republic of Ireland, we’re sorry, but we can’t deliver to you.
Deliveries to the Isles of Scilly can only go as far as St Mary’s Quay. So, you’ll need to collect your order from the port or arrange onward delivery. This means our additional services like installation, disposal and timeslot deliveries won’t be available to you.
- How much is delivery?
Our delivery costs vary with our flexible options - you can see the price when you checkout. Next day delivery and certain timeslots will cost a little extra.
- When is the earliest I can get my order delivered?
We always try and offer a next day delivery option, but it depends on your postcode. Find out more at the checkout.
- What timeslots do you have?
We deliver from 7am-7pm, but on the morning of your delivery we’ll update you with a 4 hour window, so you know when to expect us. Got plans? No worries. We offer 7am-12pm, 10am-2pm, and 12pm-5pm windows for a little extra.
- Can I narrow my timeslot on the day?
On the morning of your delivery day, we’ll text or email with an estimated 4 hour window and a link to track your order. As the driver gets closer, the window gets smaller, but with other deliveries and traffic, your delivery time might be affected.
- When can I have my item installed?
We can install in most postcodes 7 days a week, so we can get your product up and running as soon as it arrives. See when we can deliver to you at the checkout.
- Can I change my delivery date?
If plans change, don’t worry. You can change your delivery date and timeslots for free through ‘My Account’ after you’ve ordered.
- Can I arrange to have my delivery left in a safe place?
This depends on the type of product you’ve ordered, but we’ll send you a text to let you know what your options are on the day of your delivery.
- Do you deliver up steps?
We do, but our drivers will have the final say on whether a delivery is possible. Once you place an order, you’ll be asked how many steps your home has, so we can make sure we’re prepared on the day.
Track Your Order
You can get updates on your order. Our tracker updates every 5 minutes, giving you the latest delivery information.
Track Your Order
My Account. The easiest way to track your order.
- Live updates and rescheduling
- Stay in touch with your driver
- Get a delivery timeslot
