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COVID-19: Supporting our customers

NewDay wants to reassure you that we’re here to help you during this time. On this page, you will find information about ways to manage your account, how to contact us, what to do if you’re worried about making payments, and detail on further support.

Worried about payments?

NewDay knows this may be a difficult time. If you’re worried about making payments, we’re here for you. We have a team of specialists who can look at your options and find the best way we can help. If you need to speak to a member of the team, please call us on 03308 380 178.

Information about COVID-19 and your finances is also available on the FCA’s website.

The quickest way to manage your account

NewDay expects that waiting times to speak with us will be longer than usual. The easiest and fastest way to view your transactions, make a payment, or manage your account is through Online Account Manager. It is available 24/7 and provides you with instant access to your account and a range of other services.

We recommend that you register for Online Account Manager. If you are not already registered, register here and follow the prompts.

If you need to speak or chat with NewDay

We expect that waiting times to speak with us will be longer than usual and we may need to reduce the services we can provide through our call centre over the coming days. So, we recommend managing your account through Online Account Manager.

If you do need to speak with NewDay, contact us on 0333 220 2598. For the wellbeing of our colleagues, we have reduced our call hours (see below), but you can fully manage your account through our phone system or Online Account Manager outside of these hours.

  • Monday – Friday: 08:00 -19:00
  • Saturday: 09:00 -17:00
  • Sunday: 10.00 - 16.00

You can find more information on the best ways to manage your account, and other account related Frequently Asked Questions here.

Staying safe online

NewDay knows that fraudsters or cyber criminals are even more active during this time. Please always remember that we will never ask you for your personal details by email or SMS. If you suspect you have fallen victim to online fraud, please contact us immediately on 0330 838 0180.


What do I do if I cannot make upcoming payments?
What can I do through Online Account Manager?