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    Price match promise

    If the price of your product drops on our site or you see it cheaper with another retailer before buying, let us know through our live chat service (8am to 7pm Mon-Fri, 8am-6pm Sat-Sun) or call 0161 470 1100 and we’ll refund the difference or price match.

    We’re all looking for the best prices, even saving a couple of pounds can make a huge difference. That’s why we’ll match the price of your products if you find them cheaper somewhere else.

    Our price match promise

    We'll price match any item we sell and it's delivery against any other retailer – we’ll even match discount codes and those all-important sales periods. Here’s what you need to do to you get the best price:

    • Give us a call on 0161 470 1100 or use our live chat service
    • Let our friendly team know the product code
    • Tell us where you spotted it
    • Let our AO'ers work their magic

    That’s it! We’ll need to confirm the price of the product, so make sure you’ve got a link to it to hand. The whole thing should only take a few minutes and you’ll save some money too. Winner winner!

    What if I've already bought my product?

    The savings don’t just stop there. If the price of your product drops on our site or you see it cheaper with another retailer within 7 days of you receiving your order, let us know through our live chat service (8am - 7pm, Mon-Fri, 8am - 6pm Sat-Sun). We’ll happily refund the difference, which will appear in your bank account within 3-5 days. If you let us know after those 7 days, we won't be able to match the price.

    If you place your order with us in November and then the price drops on our site, you have until November 30th to claim back the difference. For orders placed after November, you’ll only have 7 days to claim back the difference. If you let us know after this, we won't be able to match the price.

    The important bits

    No confusing jargon here, just handy information you should know.

    • We match against the total cost of our competitor’s item and delivery, so keep this in mind before you call us
    • We only price match against website from retailers based in the UK, selling UK products
    • The product on our competitor’s site needs to be exactly the same as the one on our site
    • The product must be available to order and pay for that same day
    • We don’t price match against AO Business or other trade sites
    • For price drops on our site, if you order in November you have until November 30th to claim the difference back. If you order after November, you’ll have 7 days to claim the difference back

    You can also use our app to hunt for a bargain. Create a ‘favourites’ list and keep track of the prices for your most wanted items. Just search for AO on your phone’s app store and get shopping!