We sometimes offer discount codes which can be applied either to your total order, or a specific item. These may be codes which you see messaged across our site, or they may be unique to you, for example when registering for My Account.
Simply add that code at the checkout to apply your discount automatically, and you'll see the saving in your order summary. Only 1 discount code can be used per transaction.
You’ll often see cashback promotions on our site; either for a specific brand, or as ao cashback offers which run across a wider range of products. If a product is eligible we'll make it clear in your search results and on the product page. We’ll also include a link to let you know how to claim when you complete your order.
These offers will need to be claimed within a specified time after placing your order.
If you’re eligible for ao cashback, we’ll include a claim form within your invoice email. You’ll need to submit that form within 14 days to claim your cash back, and you’ll receive your payment within 28 days.
You'll often see free gift, trade-in, cashback, prize draws and extended warranty promotions which are offered by the appliance manufacturers. If a product is eligible for one of these offers, we'll make it clear in your search results and on the product page.
These offers will need to be claimed within a specified time from the date of your order, so check the terms and conditions for that offer – we’ll include a link when we confirm your order.
Here are the terms and conditions for current promotions:
From time to time, we’ll partner with a third party for a promotional offer. These will be run by the third party but we’ll always host the terms and conditions on our website, or make sure there’s a clear link to find them on the third party’s website, so you can easily check them.
Take a look at the terms and conditions for our current third party promotions here.
With our trade-in promotion, we’ll give you money for selected appliances when you replace them with our new models. We’ll even pick up your old appliances for free.
Products that can be traded-in are clearly labelled on the site. Add a product on trade-in to your basket and tick the ‘trade-in’ box when you’re ready to checkout.
We’ll collect your old appliance when we drop off the new one. Just make sure it’s empty, unplugged, and disconnected.
We’ll put the money in your bank account within 40 days of delivery*. Simple.
The discount code box can be found at the bottom of your basket. Simply type or copy and paste your code into the box and click apply. Your total will update to include your discount saving. Please be aware, you must enter your discount code in the basket as it can't apply it later.
You'll be able to use your £10 discount when you place an order for an item of £299 or above. Please note this offer applies to orders for individual items over £299, not a total order value of £299. Simply enter your code in the basket and your discount will be applied automatically.
Yes, if it's a discount code that you've seen on our website. Please let our friendly customer advisors know that you have seen a discount code so that they can add this to your basket. If it is a unique discount code that you've received via an email, then it will need to be redeemed online as it isn’t valid for orders placed over the phone.
No. Sorry, only one voucher code can be used per transaction. Your unique discount code has been generated especially for you and can only be used once, however all other discount codes can be used as often as you like.
No. Sorry, all deliveries to Northern Ireland cost £15 and are not included in any delivery promotions.
Sorry, but the product you’re trading needs to be the same as the one you’re buying.
Your old appliance will need to be disconnected, empty, and defrosted before we collect it.
Of course. Your old appliance doesn’t need to be working for you to trade it in.
If you pick trade-in but don’t have anything to give us when we turn up, you just won’t get any money back.
We’ll send the trade-in amount to the bank account you paid for your order with. Your money should be there within 40 days of delivery, but this depends on the offer. Check the terms and conditions for each promotion.
If you return you new appliance, you won’t be able to get your old one back. Sorry.
This promotion is only available if we have the product in stock.
AO.com can change, cancel, or amend this promotion at any time.
If you used AO Finance to buy your new product, you can still trade in old appliances. The money can’t be taken from your finance agreement, so we’ll contact you to sort out a separate refund. This will all happen within 40 days of the delivery and collection date.
Sometimes we include the trade-in amount in the price you pay upfront. We’ll make this clear before you buy.
*When the trade-in promotion is for a specific brand, your money won’t always be automatically paid into your account. You’ll need to go to the brand’s website and fill in an online form to claim your money instead. We’ll make this clear on the Promotions section of our product pages.