Our site uses cookies to give you the best experience. Manage your cookies here or continue shopping if you're happy.

Accept & close
    Basket

    Contact Your Manufacturer

    We want you to love everything you get from ao.com, so we’ll do whatever we can to help if your product is faulty. First things first, root out your product manual for any troubleshooting tips. No luck? Manufacturers know their products like the back of their hand, so they should know what’s to blame. Find your manufacturer on the list below, give them a call and they’ll talk you through the next steps. Before you do, you’ll need a couple of things:

    • Track down the serial number of your faulty product. We don’t keep a copy of this, you can only find it on your product.
    • You’ll also need to have your invoice to hand. You're probably thinking, “where on earth is that?” Luckily, My Account has it saved for you. Simply enter your email address and password and there it is.

    Helplines

    3XS Computing 01204 474756
    Acer Computing 0371 760 1003
    Activision Blizzard Gaming 0870 025 0436
    AEG Major Appliances 0344 561 3613
    AEG Small Appliances 0344 5610013
    AKG Sound & Vision 02070 845392
    Amica Major Appliances 01949 862012
    Apple Computing 0800 107 6285
    Apple/Beats Sound & Vision 08001 076285
    Asus Computing 01442 265548
    Ateca Sound & Vision 01923 205630
    AVF Sound & Vision 0333 320 0463
    Baumatic Major Appliances 0344 6923 607
    Bayan Sound & Vision 01293 560353
    Beko Major Appliances 0333 207 9710
    Belkin Sound & Vision 01293 560353
    Belkin/Linksys Computing Networking/Extenders 0203 027 4626
    Belkin/Linksys All other Accessories 0844 477 7787
    Belling Major Appliances 08000 216136
    Bertazzoni Major Appliances 08000 216136
    BioChef Small Appliances 0844 800 0831
    Bionarie Small Appliances 0161 652 1211
    Bissell Small Appliances 0344 888 3355
    Black & Decker Small Appliances 01753 511234
    Blaupunkt Sound & Vision 03300 240802
    Bosch Major Appliances 0344 892 8979
    Bosch Small Appliances 0344 892 8924
    Braun Small Appliances 0239 239 2444
    Breville Small Appliances 0161 652 1211
    Britannia & Best Major Appliances 08000 216136
    Brother Computing 0333 777 4444
    BT Computing 0808 100 6116
    Burley Fires Small Appliances 01572 756956
    Candy Major Appliances 0344 6923 607
    Cannon Major Appliances 03448 224 224
    Canon Computing 0844 369 0100
    Conair Small Appliances 1-800-326-6247
    Creda Major Appliances 03448 224 224
    Crockpot Small Appliances 0161 652 1211
    Crosley Sound & Vision 01425 284000
    Daewoo Major Appliances 0118 9252 500
    Daewoo Small Appliances 03330 144477
    De'Longhi Small Appliances 023 9239 2555
    Denon Sound & Vision 028 9027 9830
    Devolo Sound & Vision 0203 0241 838
    Dimplex Small Appliances 08448 793588
    Doro Mobile 0844 369 0107
    Dreamland Small Appliances 01606 837222
    Dualit Small Appliances 01293 652500
    Dyson Small Appliances 08002 980298
    EA Gaming 0203 014 1818
    Ebac Small Appliances 01388 605061
    Electra All Appliances 0333 577 7238
    Electrolux Major Appliances 0344 561 3613
    Electrolux Small Appliances 0344 5610013
    Epson Computing 01952 607111
    EVGA Computing 01788 247298
    Falcon All Appliances 0800 8046 261
    Fisher & Paykel Major Appliances 08000 886 605
    Flavel Major Appliances 0333 207 9710
    Flavormaster Small Appliances 0344 571 7511
    Flymo Garden & DIY 0344 844 4558
    Fridgemaster Major Appliances 0113 395 6930
    George Foreman Small Appliances 01619 473000
    Goodmans Sound & Vision 0345 519 6441
    Google Computing 0800 026 1217
    Go-Pro Computing 0800 376 0779
    Gorenje Major Appliances 0845 050 8555
    GPO Sound & Vision 0845 521 4095
    H20 Small Appliances 0344 571 7511
    Haier Major Appliances 03330 038122
    Harmen Karden Sound & Vision 01612 223325
    Henry/Hetty Vacumms Small Appliances 01460 26940
    Hisense Major Appliances 0113 395 6930
    Hive Smart Home 0800 980 8614
    Hive Smart Home - free for mobile 0330 100 7246
    Hoover Major Appliances 0344 692 3607
    Hostess Small Appliances 01422 203555
    Hotpoint Major Appliances 03448 224 224
    House of Marley Sound & Vision 0031 23 57 39 292
    HP Computing 0207 660 0596
    Huawei/Honor Mobile 0800 088 6700
    HUE Computing 00800 744 54775
    Humax Sound & Vision 0344 318 8800
    Indesit Major Appliances 03448 224 224
    Irobot Small Appliances 02088 653171
    Jabra Sound & Vision 02033 180070
    Jam Audio Sound & Vision 01732 378557
    JBL Sound & Vision 01612 223325
    JML Small Appliances 0808 206 0600
    Jura Small Appliances 01282 868266
    Karcher Small Appliances 01295 752200
    Kenwood Small Appliances 0239 239 2333
    KitchenAid Small Appliances 0800 38104026
    KitchenAid Major Appliances 0800 151 0908
    Kitsound Sound & Vision 01425 284000
    Krups Small Appliances 0845 148 9101
    Lec Major Appliances 08000 216136
    Lenovo Computing 0333 777 3991
    Lesuire Major Appliances 0333 207 9918
    LG Major Appliances 0344 847 5454
    LG Computing 0334 847 5454
    LG Microwaves Small Appliances 0344 847 5454
    LG Mobile Mobile 0344 847 5454
    Linx Computing 01282 858 893
    Logitech/Ultimate Ears Computing 0203 024 8159
    MacAfee/Intel Computing 0800 028 7581
    Manhattan Sound & Vision 0208 450 0005
    Maytag Major Appliances 0844 499 0101
    Melitta Small Appliances 01628 829 888
    Microsoft Computing 0344 800 2400
    Microsoft Xbox Gaming 0844 381 5185
    Miele Major Appliances 0330 160 6600
    Ministry of Sound Sound & Vision 020 7740 8600
    Monster Sound & Vision 0800 781 4377
    Morphy Richards Small Appliances 03448 710944
    MSI Computing 0203 608 5252
    Neff Major Appliances 0344 892 8979
    Nespresso by De'Longhi Small Appliances 0845 640 3030
    Nespresso by Krups Small Appliances 0800 707 6066
    Nest Smart Home 0808 178 0546
    Netatmo Computing 0808 159 0467
    Netgear/Arlo Computing 0844 875 4000
    Newworld Major Appliances 08000 216136
    Next Major Appliances 01913 870827
    Ninja Small Appliances 0800 862 0453
    Nintendo Gaming 0345 6050 247
    Norstone Sound & Vision 0805 696304
    Now TV Sound & Vision 0800 151 2747
    NutriBullet Small Appliances 0800 587 6133
    Onkyo Sound & Vision 01793 886333
    Optoma Computing 01923 691 865
    Panasonic Major Appliances 0344 844 3899
    PC Specialist Computing 0333 011 7000
    Peerless Sound & Vision 01923 200100
    Philips Small Appliances 08448 008055
    Philips Sound & Vision 020 7949 0240
    Pioneer Sound & Vision 03301 231240
    PlayStation Gaming 0203 538 2665
    Pressure King Pro Small Appliances 0800 587 6133
    Pure Sound & Vision 08451 489001
    Rangemaster Major Appliances 0800 083 0602
    Ring Smart Home 01727 263045
    Roberts Radio Sound & Vision 03330 142505
    Roth Audio Sound & Vision 01753 682782
    Russell Hobbs Small Appliances 0345 658 9700
    Sage Appliances Small Appliances 0845 111 6666
    Samsung Major Appliances 0330 726 7864
    Samsung Mobile Mobile 0330 726 7864
    Seagate Computing 00800 4732 4283
    Sebo Small Appliances 01494 465533
    Seiki Sound & Vision 03456 588290
    Servis Major Appliances 0333 577 7232
    Shark Small Appliances 0800 862 0453
    Sharp Major Appliances 0333 577 7230
    Sharp Sound & Vision 0871 200 0463
    Sharp Microwaves Small Appliances 0330 143055
    Siemens Major Appliances 0344 892 8979
    Smeg Major Appliances 0344 557 9907
    Sodastream Small Appliances 0845 601 0093
    Sony Sound & Vision 01256 683870
    Sony Gaming 03750 237 237
    STK Mobile 0208 839 8888
    Stoves Major Appliances 08000 216136
    Swan All Appliances 0800 567 9600
    Targus Computing 0207 744 0330
    Tassimo Small Appliances 0344 892 8924
    Techlink Sound & Vision 01732 779400
    Tefal Small Appliances 0345 602 1454
    Thomson Sound & Vision 03331 234262
    Thrustmaster Gaming 0203 147 4889
    Toshiba Sound & Vision 03337 334422
    TP Link Computing 0845 147 0017
    Ubisoft Gaming 0371 664 1000
    Ultimate Ears/Logitech Sound & Vision 02030 248159
    Vax Small Appliances 0330 026 8455
    ViewQuest Sound & Vision 03331234601
    Waring Small Appliances 03700 604260
    Warner Bros Gaming 0141 220 5315
    Western Digital Computing 00800 275 49338
    Westinghouse Sound & Vision 01772 762000
    Whirlpool Major Appliances 0344 815 8898
    X Rocker Gaming 01274 683109
    Yale Computing 01902 364606
    Yamaha Sound & Vision 0844 811 1116
    Zanussi Major Appliances 0344 561 3613
    Zanussi Small Appliances 0344 5610013