Product Support

We’re sorry to hear that your product is faulty. The best thing to do is speak to the manufacturer – they would be able to advise you on whether there was a quick fix and, if not, they would be able to arrange for an engineer to visit. They’re also the people who know their appliances best!

If you head to My Account, you’ll be able to get a copy of your invoice (which you’ll need) as well as find the contact telephone number for the manufacturer of your product.

If your product is under warranty and you want an engineer to come and look at a fault with your product, just call the manufacturer directly. You can find their contact details on the My Account section of our website along with your invoice, which you’ll need.

If you aren’t under warranty but you’ve purchased AO Care and want to book an engineer visit through that, you can either visit www.ao-care.com with the details of your plan that were emailed to you, or call 0800 597 8588.

Or, if you haven’t already purchased an AO Care plan and want an engineer visit outside of your product’s warranty, take a look at our Repair & Care service.

Absolutely we can! You need our Repair & Care service. We can send an engineer to inspect and repair your appliance, and then you’ll get a 12 month warranty included once we’ve completed the job too.