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Free laptop set-up appointment

Just bought yourself a new Windows laptop? Our handy set-up service will get you up and running - for free. We’ll give you a call and help you get connected to Wi-Fi, personalise your settings and even install any software like Office and anti-virus. Here’s what you need to do to prepare for this fast and free service.

What do I need to do before you set up my laptop?

  • On the day we’re setting up for you, make sure your laptop is unpacked and ready to switch on.
  • You’ll get a call from an unknown number beginning with 01204 – don’t worry, it’s just us.
  • You’ll need your order number, the name of the product you’ve bought and your email address to hand.
  • So we can get you connected, you’ll also need your WiFi network name and password. These should be written on the back of your router, but if you’re not sure where this information is, we’ll help you find it.
  • If you’ve got any questions about cancellation, rebooking or anything else on our free laptop set-up service, just give us a call on 0344 324 9222 or get in touch using our live chat service (8am – 8pm, 7 days a week).
  • Terms and conditions apply.