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Free laptop set-up service

Just bought yourself a new Windows laptop? Our handy set-up service will get you up and running - for free. We’ll give you a call and help you get connected to WiFi, personalise your settings and even install any software you've bought from us - such as Office or antivirus. Here’s everything you need to know about this fast and free service.

What do we do?

So you’ve had your brand new Windows laptop delivered, and we know you can’t wait to make it your own. Our expert service is here to help you hit the ground running and, as another little bonus to you, it’s completely free of charge. Here’s what you can expect:

  • Hello! - one of our experts will chat to you over the phone and take you through the whole process on your screen.
  • It’s you we’re looking for - we’ll talk you through how to set up your own user profile and log in details.
  • Log on - connect to your existing home Wi-Fi.
  • Get surfing - set up your preferred internet browser so you’re ready to stream and get social.
  • Looking good - we’ll customise and personalise your settings to your taste. We can adjust the display, power and sleep settings as well as your desktop backgrounds.
  • Stay protected - We’ll install any software you’ve bought from us, like Microsoft Office or your antivirus package. Don’t worry, we’ll load these for free too.
  • Any other business - set up any included accessories like your mouse or keyboard.

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How does it work?

Sounds good right? Once you’ve picked and purchased your perfect Windows laptop, there’s just 3 simple steps you need to follow to book your set-up:

  1. Call our helpful team on 01204 672675 or get in touch using our live chat service (8am - 8pm, 7 days a week). We'll help you book an appointment at a time that suits you.
  2. We’ll text you the details of your appointment and send a link with more info on what you need to do on the day we set-up.
  3. The experts from our trusted partners will then call you back at your chosen appointment time. We told you it was simple.

Is there anything else I need to know?

  • Our free laptop set-up service is only available on Windows laptops. This doesn’t include Chromebook, Apple Mac or Desktop PCs. It’s also worth noting that we can only install software that you’ve bought from us.
  • When you’re booking your appointment, you’ll need your order number, email address and a contact number for the day you’d like us to set up your laptop.
  • On the day we’re setting up for you, make sure your laptop is unpacked and ready to switch on. You’ll also need your order number, email address, Wi-Fi network name (SSID) and password to hand. These should be written on the back of your router, but if you’re not sure where this information is, we’ll help you find it.
  • If you’ve got any questions about cancellation, rebooking or anything else on our free laptop set-up service, just give us a call on 0344 324 9222.
  • Terms and conditions apply.