Find out how best to get in touch if you’re placing a new order with us.
We check our prices every day, even our deals. If you find your product cheaper, we’ll match it. If you’ve already placed your order and seen it cheaper, get in touch within 7 days of receiving your item using one of the methods below. All you need to do is give us your details and a link to the product clearly displaying the cheaper price and we’ll refund the difference. For full terms and conditions, click here.
Lucky you! Add your item to your basket, then enter your discount code into the box above the price at the bottom of the page. Once you’ve popped your code in, the discount will automatically deduct from your total price.
It’s really easy to buy something using AO Finance. When you go through to checkout, just make sure you choose AO Finance as your payment method. Then, simply pick which payment plan you’d like and follow the simple steps to finish buying your shiny new appliance and any services you might need. You’ll get an email confirmation from us with everything you need to know about your product and the AO Finance payment plan you’ve chosen.
We offer an installation service on most of our large kitchen appliances and TVs. To find out more about what we install and how, check out our installation page here.
Yes! We can take away your old appliance and either recycle it at our very own recycling plant, or dispose of it responsibly. Simply tick the ‘Disposal’ box when you’re checking out.
Don’t worry, it’ll be back soon! If you sign up for stock alerts by entering your email address in the box on the product page, we’ll get in touch once it’s back on our shelves.
Need help with an order you’ve just placed? Learn more here.
Oops! Not to worry. Just give us a call on 0161 470 1200 and we’ll exchange your product for you.
No worries. Head to your My Account and fill in our order cancellation form.
We can help if you’ve got questions about your upcoming delivery.
We’ll always try and deliver - rain, sleet or blizzard! However, if the elements are really against us we’ll get in touch with you to let you know. Until then, you can track your order’s progress on our website or app.
Let us know as soon as you can by emailing a photograph of your damaged item to [email protected], using your order number as the subject line. Once you’ve emailed us, give us a call to let us know.
Get help with your order or product once it’s been delivered.
You can return your product for an exchange or full refund up to 100 days after delivery – so long as it hasn't been opened or used. Find out more about our Free 100 Day Returns policy here.
If you’ve bought a product that’s eligible for cashback, you should have had an email with a link to an online form. Once this is filled in and submitted, it can take up to 28 days for your cashback to reach your account. If you’re still waiting after 28 days, give us a call or email us. If you’re waiting for a free gift from a manufacturer, give them a call. You’ll find their contact details in My Account.
We’re sorry to hear you’ve got a complaint. Whether it’s a question about a return or refund, or you need some help with your product, our AO customer services team can help. Get in touch using our contact details below.
If for any reason you’re unhappy with your AO Finance plan and want to make a complaint, get in touch with us as soon as possible and we’ll do our best to put things right.
If you’re not happy with the outcome, you can ask the Financial Ombudsman Service to review your complaint. Here are their contact details:
Got a problem with your product? These questions and answers should help.
We’re sorry to hear that your product is faulty. The best thing to do is speak to the manufacturer – they would be able to advise you on whether there was a quick fix and, if not, they would be able to arrange for an engineer to visit. They’re also the people who know their appliances best!
If you head to My Account, you’ll be able to get a copy of your invoice (which you’ll need) as well as find the contact telephone number for the manufacturer of your product.
If your product is under warranty and you want an engineer to come and look at a fault with your product, just call the manufacturer directly. You can find their contact details on the My Account section of our website along with your invoice, which you’ll need.
If you aren’t under warranty but you’ve purchased AO Care and want to book an engineer visit through that, you can either visit www.ao-care.com with the details of your plan that were emailed to you, or call 0800 597 8588.
Or, if you haven’t already purchased an AO Care plan and want an engineer visit outside of your product’s warranty, take a look at our Repair & Care service.
Absolutely we can! You need our Repair & Care service. We can send an engineer to inspect and repair your appliance, and then you’ll get a 12 month warranty included once we’ve completed the job too.
Due to the ongoing situation with Coronavirus, we’re a little busier than normal and we’re sorry for any extended waiting times or delays getting back to you. We’re working as hard as we can to give you the best service possible.