We check our prices every day, even our deals. If you find your product cheaper, we’ll match it. If you’ve already placed your order and seen it cheaper, get in touch within 7 days of receiving your item using one of the methods below. All you need to do is give us your details and a link to the product clearly displaying the cheaper price and we’ll refund the difference. For full terms and conditions, click here.
Lucky you! Add your item to your basket, then enter your discount code into the box above the price at the bottom of the page. Once you’ve popped your code in, the discount will automatically deduct from your total price.
It’s really easy to buy something using AO Finance. When you go through to checkout, just make sure you choose AO Finance as your payment method. Then, simply pick which payment plan you’d like and follow the simple steps to finish buying your shiny new appliance and any services you might need. You’ll get an email confirmation from us with everything you need to know about your product and the AO Finance payment plan you’ve chosen.
We offer an installation service on most of our large kitchen appliances and TVs. To find out more about what we install and how, check out our installation page here.
Yes! We can take away your old appliance and either recycle it at our very own recycling plant, or dispose of it responsibly. Simply tick the ‘Disposal’ box when you’re checking out.
Don’t worry, it’ll be back soon! If you sign up for stock alerts by entering your email address in the box on the product page, we’ll get in touch once it’s back on our shelves.
Oops! Not to worry. Just give us a call on 0161 470 1200 and we’ll exchange your product for you.
No worries. Head to your My Account and fill in our order cancellation form.
We’ll always try and deliver - rain, sleet or blizzard! However, if the elements are really against us we’ll get in touch with you to let you know. Until then, you can track your order’s progress on our website or app.
Let us know as soon as you can by emailing a photograph of your damaged item to [email protected], using your order number as the subject line. Once you’ve emailed us, give us a call to let us know.
The manufacturer of your product should be able to help you out. Head to My Account and you’ll find your manufacturer contact details next to your product.
You can return your product for an exchange or full refund up to 100 days after delivery – so long as it hasn't been opened or used. Find out more about our Free 100 Day Returns policy here.
If you’ve bought a product that’s eligible for cashback, you should have had an email with a link to an online form. Once this is filled in and submitted, it can take up to 28 days for your cashback to reach your account. If you’re still waiting after 28 days, give us a call or email us. If you’re waiting for a free gift from a manufacturer, give them a call. You’ll find their contact details in My Account.
We’re sorry to hear you’ve got a complaint. Whether it’s a question about a return or refund, or you need some help with your product, our AO customer services team can help. Get in touch using our contact details below.
If for any reason you’re unhappy with your AO Finance plan and want to make a complaint, get in touch with us as soon as possible and we’ll do our best to put things right.
If you’re not happy with the outcome, you can ask the Financial Ombudsman Service to review your complaint. Here are their contact details: