Find out how best to get in touch if you’re placing a new order with us.
Sorry, but due to COVID we don’t know exactly when certain products will be in stock again. Please don’t call us for any stock update, as we won’t be able to provide any more information. Instead, why not browse our site to find an alternative?
We check our prices every day, even our deals. If you find your product cheaper, we’ll match it. If you’ve already placed your order and seen it cheaper, get in touch within 7 days of receiving your item using one of the methods below. All you need to do is give us your details and a link to the product clearly displaying the cheaper price and we’ll refund the difference. For full terms and conditions, click here.
Lucky you! Add your item to your basket, then enter your discount code into the box above the price at the bottom of the page. Once you’ve popped your code in, the discount will automatically deduct from your total price.
It’s really easy to buy something using AO Finance. When you go through to checkout, just make sure you choose AO Finance as your payment method. Then, simply pick which payment plan you’d like and follow the simple steps to finish buying your shiny new appliance and any services you might need. You’ll get an email confirmation from us with everything you need to know about your product and the AO Finance payment plan you’ve chosen.
We offer an installation service on most of our large kitchen appliances and TVs. To find out more about what we install and how, check out our installation page here.
Yes! We can take away your old appliance and either recycle it at our very own recycling plant, or dispose of it responsibly. Simply tick the ‘Disposal’ box when you’re checking out.
This just means this item flew off the shelves and it’ll be back soon. We have lots of alternatives onsite, why not have a browse?
If you’ve bought a product that had a special offer such as a free extra or cashback, then you just need to head to the manufacturer promotions page to find out how to claim it.
Need help with an order you’ve just placed? Learn more here.
On the day of delivery you’ll get an SMS message with your timeslot, which you can then track on My Account for live updates.
You can add a timeslot to your order through your My Account on our website. Don’t have an account? Don’t worry, just sign up using the same email address that you gave us when you placed your order, and all the details will already be waiting for you. You can then add your timeslot.
You can change your delivery date through your My Account, or by tracking your order on our website. Don’t have an account? Don’t worry, just sign up using the same email address that you gave us when you placed your order, and all the details will already be waiting for you. You can then change your delivery date.
Oops! Not to worry. Just head to My Account where you can fill in a Returns Form, that you can use to send the item back to us. Don’t have an account? Don’t worry, just sign up using the same email address that you gave us when you placed your order, and all the details will already be waiting for you. You can then arrange the return.
No worries. Head to your My Account and fill in our order cancellation form. Don’t have an account? Don’t worry, just sign up using the same email address that you gave us when you placed your order, and all the details will already be waiting for you. You can then cancel your order.
No problem – just head to My Account where you can remove a product or cancel a service on your order. Don’t have an account? Don’t worry, just sign up using the same email address that you gave us when you placed your order, and all the details will already be waiting for you. You can then cancel the product or service.
We can help if you’ve got questions about your upcoming delivery.
We’ll always try and deliver - rain, sleet or blizzard! However, if the elements are really against us we’ll get in touch with you to let you know. Until then, you can track your order’s progress on our website or app.
We’re really sorry to hear that your item has arrived damaged. Send a photo of the damage to our helpful AO team members at [email protected] and include your order number in the subject line. Once you have sent this to us, please get in touch with our friendly team on 0161 470 1200 so that we can look into it for you.
Get help with your order or product once it’s been delivered.
You can return your product for an exchange or full refund up to 100 days after delivery – so long as it hasn't been opened or used. The quickest way to return an item is to fill out the returns form in My Account. Don’t have an account? Don’t worry, just sign up using the same email address that you gave us when you placed your order, and all the details will already be waiting for you to arrange your return. For smaller items, why not head to My Account to arrange to drop your return off at a shop? Find out more about our Free 100 Day Returns policy here.
If you’ve bought a product that’s eligible for cashback, you should have had an email with a link to an online form. Once this is filled in and submitted, it can take up to 28 days for your cashback to reach your account. If you’re still waiting after 28 days, give us a call or email us. If you’re waiting for a free gift from a manufacturer, give them a call. You’ll find their contact details in My Account or on our list of manufacturer contact numbers.
We’re sorry to hear you’ve got a complaint. Whether it’s a question about a return or refund, or you need some help with your product, our AO customer services team can help. Get in touch using our contact details below.
If for any reason you’re unhappy with your AO Finance plan and want to make a complaint, get in touch with us as soon as possible and we’ll do our best to put things right.
If you’re not happy with the outcome, you can ask the Financial Ombudsman Service to review your complaint. Here are their contact details:
Got a problem with your product? These questions and answers should help.
We’re sorry to hear that your product is faulty. Head over to My Account where you can find out the best way to report your fault. If you don’t have a My Account, don’t worry! You can sign up with the same email address that you used to place your order, and it will automatically load your purchased products. If you want to speak to us, we can support you through the process, or you can contact the manufacturer directly, with the available numbers here.
If your product is under warranty and you want an engineer to come and look at a fault with your product, just call the manufacturer directly.
While it’s best to contact the manufacturer first, if you’d rather not, you can head to My Account to let us know you need help, and one of our team will get in touch.
If you aren’t under warranty but you’ve purchased AO Care and want to book an engineer visit through that, you can either visit www.ao-care.com with the details of your plan that were emailed to you, or call 0800 597 8588.
Or, if you haven’t already purchased an AO Care plan and want an engineer visit outside of your product’s warranty, take a look at our Repair & Care service.
Absolutely we can! You need our Repair & Care service. We can send an engineer to inspect and repair your appliance, and then you’ll get a 12 month warranty included once we’ve completed the job too.