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    Need help?

    Find all the details you need on our contact page.

    Manage your order

    Our phone lines are really busy at the moment and we'd hate to keep you waiting. That's why we've made it easy to manage your order yourself using your AO My Account. If you haven't already, you can sign up with the same email address you used for this order. Handy, right?

    Go to My Account

    Rebook your delivery

    for another day or time

    Invoice icon

    Get a copy

    of your invoice

    Arrange a return

    either with Drop@Shop or we can collect

    Submit a price match request

    if you've already placed an order and find it cheaper within 7 days

    If you need to amend a product on your order, add a service, or change your contact details, please give us a call and we'll be happy to help.

    Find out how best to get in touch if you’re placing a new order with us.

    I'm placing an order

    Do you price match?
    I have a discount code. How do I use it?
    How do I buy something on finance?
    Can I get my product installed?
    Can you dispose of my old product?
    The product I want is out of stock. When will it be back?
    How do I claim a promotion?
    Why are AO the UK’s most trusted UK electrical retailer?

    Need help with an order you’ve just placed? Learn more here.

    I've just placed an order

    Will I get a delivery timeslot?
    Can I add a delivery timeslot after I’ve placed my order?
    I need to change my delivery date. How do I do this?
    I’ve changed my mind and need to cancel my order. Can you help?
    I want to remove a product or a service from my order, how do I do this?

    We can help if you’ve got questions about your upcoming delivery.

    My order is on its way

    Where is my delivery?
    The weather is bad. Are you still coming?

    Get help with your order or product once it’s been delivered.

    After my delivery

    I need a copy of my invoice. Where can I get one?
    I’ve opened my product and it’s damaged. What should I do?
    I want to return my product. What should I do?
    Who can I speak to about finance payments?
    I’m still waiting for my cashback or free gift. What should I do?
    How can I make a complaint?

    Got a problem with your product? These questions and answers should help.

    My product is faulty

    My item isn’t working, what should I do?
    How do I arrange an engineer?
    My product is out of warranty, can you help with a repair?