Help & Advice

If you or someone you live with has COVID-19, we’ll need to re-arrange your delivery for another time.

Our drivers are also taking the necessary precautions to stay virus free while carrying out orders. Find out more here.

Whirlpool are recalling certain Hotpoint and Indesit washing machines, manufactured between October 2014 and February 2018, due to a potential fire safety risk.

Whirlpool will be contacting customers, however, to find out if your appliance is affected customers can call 0800 316 1442 [0818 903 281 for Ireland]. If you call the Helpline, you will be asked for the Serial Number, which is found on the inside of your washing machine door, and the colour of the door lock – so please have this information ready. Alternatively, you can use this model checker.

The advice from Whirlpool is to unplug your appliance, however if it is a necessity, Whirlpool have advised that customers should only use water cycles of 20°c or less as this reduces the risk due to a heating element being activated during cycles above 20°c.

For any further information or questions, please contact Whirlpool directly.

Find out what to do here.

To get a copy of your invoice click here.

Find out how here.