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Customer Reviews — Philips 65PUS6814 65" Smart Ambilight 4K Ultra HD TV

Customer Reviews — Philips 65PUS6814 65" Smart Ambilight 4K Ultra HD TV

Philips 65PUS6814 65" Smart Ambilight 4K Ultra HD TV with HDR10+, Dolby Vision, Dolby Atmos and Alexa Built-In
  • 4K Ultra HD with upscaling - incredible picture quality
  • HDR10+ and Dolby Vision for amazingly vibrant colours
  • Smart TV - catch up, movies & more
  • Alexa built-in - control the TV with your voice
  • 3-sided Ambilight projects onto the wall around the TV
4.8 / 5

TV review

Very happy with are new Philips TV from AO. Always had a Philips TV due the good quality picture and ambielight feature. Also picked this model due to having a 65" screen and Alexa built in this new model.

Great Picture, very poor interface, frequent sound issues, continually have to reset

The picture on this model is really quite good. With the ambilight being an excellent feature for setting the mood while watching movies. I really wanted to like this TV. However, the software continually freezes or menus spend unfeasibly long times to appear. Netflix works for a while then starts to slow and buffer continually. The TV stops reacting to the remote control frequently, even though the light on the TV acknowledges that the button has been pressed. This can only be resolved by powering down and up again. The ARC does not work properly. I have a Sony HT-ST5000 sound bar which works perfectly with my other televisions. With the Philips however, their are many issues that continually appear. I took the sound bar to the Sony service centre thinking it was the problem as the "TV was new". They ran diagnostics (which cost £30) and told me the sound bar works perfectly. The sound through the ARC works on the odd occasion, partially works on others, doesn't work on most. The television has to continually be powered down and back up again. However, after the latest software update this no longer helps the sound issues. I have been in touch with Philips who asked me to perform a manual update using software from a link they supplied and gave instructions on how to perform the upgrade using USB. The software took hours to download (even though I have fiber) and then the update would not take using the instructions they supplied. I did email them back with information on what has happened (and to tell them the fix did not work) but had no reply (it has been several weeks now). I as you can probably tell, am regretting making the purchase now. I would not recommend this TV.

Philips 65” 4K tv with Ambilight

Very pleased with this Philips TV. Excellent picture Ambilight makes it seem even bigger than 65”. Easy setup and easy to use remote control.Its just like being at the cinema really enjoying the quality picture and sound. Delivery was spot on and kept informed right up to arriving at my address.

Absolutely amazing.Chuffed to bits with it.

Bought this Tv last weekend and have it on the wall, the ambilight feature is so much more effective than I ever expected it is absolutely amazing. Absolutely over the moon with the Tv and the Alexa built in feature is brilliant to have. I would recommend this product without any hesitation.Really pleased. The service from so is amazing too. I have ordered from them a number of times now and they have never let me down. Always kept me up to date and deliveries are always on time, and staff are always pleasant and helpful. Thank you.

Phillips smart 65"

This is a great tv with built in Alexa and ambient lights we like it so much were looking in to a smaller screen one for the bedroom fantastic great value for the price

Great TV

Better than expected great TV easy to set up would recommend

Lockdown TV Saviour

This is the 4th Philips TV I have owned, must say the previous was purchased over 8 years ago. This was a substantial upgrade in size and quality and just as before the ambi-light is a great addition. I would say this time I was treated to a surround sounds Philips addition to the TV which does give a noticeable sound improvement but the basic sound was not to be snubbed at. Lots of fast responsive results from the remote control and the interfaces of applications and channels is extremely easy. The service and delivery by AO was as good as always, even in this strange climate we are living in. Lots of good communication and a prompt professional delivery. Overall this is a quality TV for the price, just ensure if fitting to the wall you purchase the correct VESA fittings and have at least two able bodies to assist as the 65'' is a beast, although slim awkwardly weighs a bit and needs to be handled delicately.

Philips 65PUS6814 65”

From the online decision through to the final delivery the process was simple and thorough. Well Done AO And thank You. TV is stunning and exceeds our expectations