Customer Reviews — Hisense Electric Single Oven - Stainless Steel - A+ Rated

Customer Reviews — Hisense Electric Single Oven - Stainless Steel - A+ Rated

Hisense BI5228PXUK Built In Electric Single Oven - Stainless Steel - A+ Rated
  • Large 70l multifunctional oven has lots of programmes
  • Rounded cavity gives you even cooking results
  • Clever tech stops heat escaping when you open the door
  • Powerful pyrolytic cleaning – self-cleaning oven
  • Dimensions (cm) - H59.5 x W59.7 x D54.7
4.7 / 5

Outrageous installation charge

Product fine, installation charge, £100 for 17 minutes from knocking on door to leaving, is outrageous. Only ticked installation required because I though it would be complicated. Anyone could do it in ten minutes. Was a regular AO customer, never again.
Lorraine Cridge


Great whilst it works, no support from Hisense broken after 6 months wont heat up. contacted Hisense in December now mid jan and still no response from Hisense call center goes to answer phones - avoid all Hisense products if you want any customer service
David Oates haynes

Outer top plate gets VERY hot!!

I bought this Oven based on the Which Magazine rating and reviews. However with the one I had, the Top Plate on the outside of the Oven where the Knobs are got very hot as hot air came out of the top of the Oven Door when the door was closed. Don't know if this is a design fault but when I got the replacement Oven it did exactly the same. You dont notice it at the start or connection stage only when Oven has been on a long time plus through the cooling down period. The plate gets so hot you can hardly touch it. I think it could be a big issue if someone gets burned. I ended up buying (and was more than happy to do so) a slightly more expensive Bosch Oven in the end as I lost confidence with the Hisense Oven after the replacement did exactly the same thing. Maybe I was just unlucky but for me it was not worth the risk going forward or the hassle of having no oven till a another replacement arrives. Hope this review helps everyone involved.
Steve A


Purchased after reading the reviews and the fact that it's Which? recommended. Had it installed on 24th Oct but haven't been able to use it because: 1) When try to set the clock, ‘Ploc’ appears in the display. Turn the cooker off and back on and the clock works; 2) When turn cooking system dial ‘door’ appears in the display and stays on; 3) When turning the temperature dial, it blows out cold air through the top of the oven door; 4) The fan isn’t rotating; 5)Have tried contacting Hisense but no joy – left hanging on the phone and no reply to the email I sent about a week ago. Even the guy who installed it couldn't get it to work. Contacted AO and they have managed to get hold of Hisense and an engineer has been organised. However, after this experience, am more inclined to ask for a refund. AO have been good but Hisense terrible.


My mother and I have been struggling with this Hisense oven since December 2019, that’s seven months to date. Normally a fantastic cook, my 91 year old mother has a disaster every time with the Hisense. Cakes are burnt on the bottom but not risen at the top, joints of meat are cooked outside but not in the middle, pastry is dead and lifeless or half burnt half raw, scones raw at the top and burnt underneath. My mother is so disappointed that she can’t cook the simplest thing any more. And neither can I. Yesterday I had a disaster cooking roast chicken and vegetables which I’ve never had a problem with in 35 years using all kinds of old, cheap and nasty electric ovens all over the world. After an hour and a half, the chicken was only just cooked inside the legs, on 200. Nothing cooks according to our tried and tested recipes and recipe books, instructions for online recipes nor according to cooking instructions on labels. Simple oven chips! Three attempts to get them right because the temperature indicated on the label is too cool. Last year I successfully cooked numerous meals in Uganda using an oven which had either extremely hot or almost no heat, and no other controls. I’ve cooked many meals over many years in primitive little single person ovens, with no mishaps at all. But this Hisense AOL206027668 might as well be a space station for all the use it is to us. One accepts an adjustment period but seven months? I said to my mother this evening as we tried to complete the cooking of the chicken, ‘I wish I could afford to buy another oven. Just a cheap one. I’d throw this thing away’. And my mother said ‘I’m ready to do that’. But then I reminded her of the cost of the Hisense, added to the installation charge, added to removal of the old one, which we’d have to add to all the same charges for another oven. I wanted to treat my mother to a nice oven to replace the functioning but old one in the new home we moved to, but all I succeeded in doing was to spoil her enjoyment with an oven neither of us can use successfully.
Mae West

Poorly Designed Knobs

We bought this oven on the Which? recommendation after our 17yo oven died. AO did a great job with delivery and installation, and I was happy to have a new oven after 2 months of lock down. Everything with the oven is generally great, apart from one MAJOR flaw: Our oven sits below a counter top, which means a shadow is cast down over the top of the oven. This would be fine apart from the fact that the icons for the oven programs are printed around the knobs, and are silver on a black background (any designer will tell you this is a BAD idea!) To this end, it is impossible to see what the selected icon is as you turn the dial, and this means you are forced to get the torch out on your phone to light up the device. I cant imagine this is the only scenario in which the oven knobs would present issues. Imagine you have two of them, and the upper one has knobs above eye-level. Again it would be impossible to see the program, and select what you need. The LED screen indicators would have been an easy "get out of jail free" card for Hi-sense, but even the LED screen is pretty much useless, showing 00:00:00 when not in use, and even when in use, which again renders the ui-feedback useless. Ironically the oven does a good job with audio signals, letting you know when core temperature is hit and then the cycle has finished, but that's about it. I needn't comment on the cheap feel of the knobs or the internal trays, because I think the poor design/ui of the user interface is enough to complain about. All I can say is, make sure you have the light and eye-level access to the oven, before buying on the advice of Which?
Vincent N1

Very noisy

Negatives - very noisy, and doesn’t work as should re heating up. Meant to flash the temp whilst heating. But instead starts the timer which is pointless as you haven’t put food in yet. Comes with grill pan but no wire tray that fits in, you’re meant to use an oven shelf. Very odd. Haven’t tried the sept cleaning yet. Food is cooked well in it. If you can ignore the very loud noise (not the fan as stays even when fan off)

Controls feel cheap

Bought this oven based on good reviews from Which. Does everything we need but the controls feel cheap and lightweight which spoil it somewhat.