I hope people get to read this review as the poor ones clearly get covered by the “good” reviews. We’ve had this machine for almost a year. It’s terrible. It can take 4hrs to dry a load. Every setting takes 3-4hrs. The advertised 35min quick cycle doesn’t dry in less than an hour and a half, even if it’s just 1 shirt. Worse than the machine itself is the mind boggling lunacy you have to go through dealing with Samsung support. Our 3rd phone call with them ended after they wanted to know how many pieces of underwear we put in with our other clothes. Finally we got hold of AO support directly and they have managed to get us an engineer appointment. This was not a cheap dryer and should be avoided at all costs

This heat pump dryer has not been as good or reliable as one we had previously (from a different brand). This one seemed a bit temperamental in relation to the dryer settings - it didn't always seem 'responsive' to the dampness of clothes and the same setting would give different outcomes even when other factors (weight of load, type of clothes) seemed consistent. The main problem we have had is that the machine failed just after two years of use i.e. just out of warranty. This was due to the filter at the bottom of the machine. We cleaned the filter appropriately, as directed and when the lights showed to check and change the filter, and we have been advised that because it is out of warranty we are liable to pay over £400 in repairs. This is not good.

Great service from AO. Totally disappointed with the Samsung heat pump dryer. After adjusting to the fact the dryer never seems to get enough to dry (that’s why it takes about 3 hours to dry a load rather than an hour) that was fine. What the most annoying thing about this dryer is the fact that everything gets so tangled in the dryer. Don’t even think about drying bedding because it’s just one giant knotted ball. It even knots up my daughters pj bottoms legs. I spoke to a helper at Samsung and he advised me to dry everything a in pillow case. I said that’s not going to work for a duvet cover. Then finally he said dry every item separately. As in 1 item at a time. I didn’t think it would be so bad as there is a setting for mixed loads. No this does not work. Overall it’s like banging your head against a brick wall. Thank goodness summer is coming up and I won’t have to use this giant waste of money as much.

The service and price from AO were great, but the dryer has broken 6 days after receiving it. Currently waiting on an engineer.

Drys the clothes well, I have no issues there. But, if you leave any clothes in the dryer, even for a few hours or overnight, they smell really damp. I found soggy fluff in the heat exchanger and realised this was the source of the smell. The heat exchanger light is always flashing even though I now clean it after every use to try and keep the smell down. Samsung support told me to move the pipe down a bit (the same level as the washing machine plumbing) so hopefully this may help the horrible smell. Not great on a really expensive machine that is only a few months old

Bought an air pump Samsung dryer as a replacement for our old Hotpoint condenser dryer. Help the environment, lower running costs etc, but high purchase cost! However it is useless, tried all the settings, adhered to weights of clothing and fabric types. The machine adds time on through moisture probes, continually cycles for ages but the clothes don’t dry, no condensate is collected. AO “help” website advised we contact Samsung directly (abdicating responsibility, too focussed on selling warranties than acting on standard ones), Spoke to Samsung call centre as advised, they passed it onto UK service desk, got an email explaining due to Covid this may take a few days to phone me, nearly a week later and no contact), Shoddy to say the least. Ps I gave one star because can’t give it zero

Machine delivered nearly two weeks ago & not working properly. Was promised an engineer to call out on mon the 1st ( but nothing ). Then was told an engineer will be calling on the 15th because everyone is busy. I think I deserve to get my money back ( terrible service seeing as this tumble dryer cost over £650) Not happy at all ??

absolutely awful. My first wash load was bedding, normally takes 60 minutes in my old dryer with a 6kg drum, this is an 8kg drum and same amount of bedding took 4.5 hours. Said 2.5 hours when it started, I went out shopping, came back after 2.5 hours and still had 2 hours on the clock. I was told it would take a little longer but that is ridiculous.