This is a replacement - the first machine was delivered with a ‘filter’ which was blocked. It’s replacement also blocked quickly after 2 uses requiring a pin to unclog it not supplied with the unit (too much clearing can result in hot dark water. AO we’re brilliant at sending a replacement for the first blocked machine. However the instructions with the machine are dire particularly about the need to cool the boiler after heating milk, and without that you’ll be sitting looking at flashing lights and no coffee. Ignoring the blocked filter, the build quality in substantial albeit more plastic than you might expect from the pictures or some of the better components. There are reviews that debate the coffee quality - they are wrong. The machine produces excellent crema from any source, ground coffee included. I’ve tried it with a range of beans, grinds and ground coffees (I know) and am rarely concerned by the flavour, strength or heat. Follow the somewhat counterintuitive software / instructions and both coffee and milk provide a nice barista style analogue; as with all manual machines there is a learning curve but overall you will not be disappointed. Recommended. De Longhi - improve your instructions ??

My other half loves it so much. He made 12 coffees the first day it arrived. Really easy to use, super stylish and it doesn’t take up too much countertop space, it’s really neat and compact. Absolutely love it so far.

Super easy to use and looks great. It's small enough not to take up too much counter space and has put any thoughts on returning to office out of my mind. With great coffee at home, why would I leave

Great coffee. Easy to use. Bought as a replacement for an old model I’d used to death. A bit flimsier than the older model though

Great size fits nicely in the corner, quick and easy to use and easy to clean after, tank holds enough to only fill once a day, would have liked more detailed list of how to make different drinks but worked it out with practice, would have also liked it to come with milk jug. Overall pleased and makes a Cappuccino as good as any coffee shop!

Lovely slim-looking machine the works quietly & quickly & produces great coffee. Good value for money. Highly recommended.

I recently purchased a De'Longhi Dedica EC685.BK Espresso Coffee machine from AO.com. I have been using these coffee machines for many years. They make an excellent espresso. Easy to use, easy to clean and great taste.

It took a little time to get used to the machine I found the instructions a little confusing