Bought the machine August 2022. Used barely 5 times in my house. Living room twice, stairs and a small back bedroom. Let’s just say it trips the electrics and the motor has just given up. Vax refused to do anything, after multiple complaints they finally sent me a new machine. New machine is doing the exact same thing and it’s been used once! AVOID THIS MACHINE!

Defective out of the box! Valve from clean water tank jammed open and not able to switch off. So far have given the same information to Vax four times but still no resolution!

Have been trying to get through to someone as a screw was missing, still no joy. AO passed me to Vax, Vax don’t answer ??

bought one belt broke within two year warranty, come back later attitude, no spares available , no longer made , customer support non existant, shame good machine !!!!!!!!!!!!!!!!

Ok product, but noisy and leaves carpets very wet! For the amount of water it uses very little dirty water sucked up! Feel a little disappointed

Ok - was expecting a lot from this as have had a couple of Vax cleaners in the past and really liked them. Sadly it has not lived up to expectations.

I've only scored a 3 star because the cleaner it's self is very good. However My first one had to go back as it was tripping my electrics . AO were great and sorted a replacement in no time. So as long as this on is okay it would be a 5 star rating.

This works extremely well, my carpets and sofas never looked better. However, after having it for 15 months (and only used maybe 4 or 5 times) there is smoke billowing from it and a burning smell. The warranty is 12 months, so frustrating!!