Bosch ignore consumer rights act 2015
1/5
We bought a Bosch Serie 2 HHF113BROB oven on 8th April through AO and after 6 weeks of light usage the oven bulb blew.
We had registered for the 2 year guarantee so contacted Bosch to be told that bulbs are not guaranteed and they weren't prepared to replace it.
Under the consumer rights act 2015 a purchased item must be of satisfactory quality and fit for particular purpose. I wouldn't say a bulb lasting 6 weeks of little use was either of those.
If I had known Bosch oven bulbs only lasted this long I wouldn't have bought the cooker.
As it is in a rental property it has cost us nearly £100.00 to have the bulb replaced on a 6 week old £394.00 oven
I could understand it if it blew at around 18 months but Bosch didn't even offer to send a bulb in the post.
I run a business and if a customer of mine had a similar problem that would have been fixed ASAP.
Just a warning to others that Bosch will probably find an excuse for not repairing your goods under their guarantee, bulb this time, what next.
J.Bathurst
Reviewed on:
Colour: Stainless Steel
J.Bathurst
Colour: Stainless Steel
Reviewed on: