I was a little bit dubious about this brand but I need not have worried. It is so much better than the Hotpoint it replaced that had broken down for the 3rd time in as many years. It is extremely quiet, the quality seems so much better than my last w/m and it has some excellent additional functions e.g. the delayed start function. As usual the delivery and service from A.O. was spot on!

We purchased the Haier HW100-B14939S_AN Washing Machine in Anthracite to replace our previous washing machine that had become so loud when spinning, our dogs use to run and hide! Not a good scenario when living open plan! Our new washing machine is amazing! I’m not sure that I should admit how excited I was when it arrived! The sleek look of the machine adds to its appeal. I was a little apprehensive as the highest spin cycle (1400) is less than our previous machine, this was quickly dismissed after my first wash as the clothes came out drier than when spun in our old machine! The 10kg capacity means I can wash less frequently, which coupled with its super efficient wash equals less cost which during the current economic climate is very much needed. It adjusts volume of water and time required dependent on the weight of the items being washed! The machine has capacity to wash a duvet, perfect as no longer need to go to the launderette to waste time and money. The washing machine has 15 different wash cycles and the ability to change temperature, spin speed and rinse cycles. You can wash something in 15 mins if you need, or just refresh clothing that’s not dirty. I am a fan of programming my machine to end when I get up in the morning as the clothes don’t sit wet in the machine overnight, I can put my washing out on the line before work. It has a 24 hour timer which works well. My only issue is the website states it has a pause & add item which is great for dropped socks, however there is no mention of this in the manual. I think I’ve sussed it as if you hold the pause/stop button down, it stops and the lock symbol disappears, allowing you to open the machine. I would definitely recommend this machine! Brilliant, quiet and efficient.

I wasn't entirely sure what to expect with the Haier brand, it's not a brand I had personally used before or knew much about. Colour me impressed! Unboxing and setting up the machine was a breeze, all of the connectors were included which made it a simple job of hooking up to the water and drainage and pushing it into place, something we managed to do in about 15 minutes. The first impression you get with the washing machine is how easy it is to set up a load, the panel is incredibly intuitive and you can easily tweak the temperature or spin speed. The machine also comes with a handy sticker for the correct detergent dosages so you're not adding too much, and the large detergent drawer that handles both liquids and powder detergents has allowed us to get rid of the plastic dosage measures which is a nice eco-friendly touch. The second thing you notice is just how quiet it is, the previous machine we had sounded like it was trying to take off during a spin cycle, with this we had to do a double take to make sure it was actually on, even when it's spinning at 1400rpm. Cleaning quality is also very good, the machine has handled everything we've put through it from muddy dog towels to sensitive linens without any problems and the high speed spin cycle has let us reduce the time we spend drying our less sensitive clothes. I honestly haven't found any negatives to the machine yet, it's happily handled everything we've thrown at it without blinking and we've yet to find any problems.

Initial purchases and delivery process was seamless, initial view of the product also appears to be positive with lots of cycle options, however given the purchase was only 3 weeks ago it’s difficult to comment on robustness and quality.

I purchased this washing machine to replace my trusty old Zanussi which was about 10 years old and on it's last legs. I run a self catering cottage so need a large drum to wash towels and bed linen, ideally as quickly and efficiently as possible. I wanted an "A" rated appliance to cut my energy and water usage and cut costs. The AO team installed my new washing machine and kindly took away my old machine and packaging for recycling. The easily installed the new machine in minutes. I was most impressed by the sleek, modern appearance of my new graphite coloured Haier model and its 10kg drum was more than enough to accomodate my usual washload. The machine was quiet and easy to use with some useful programmes, one which freshened washing in 15 minutes. I also liked the crease resist button and this is a great addition to make ironing a bit easier. The machine appeared to be washing well, but I was not very impressed with the overall quality of the wash and noticed staining still on some of the whites. With a 1400rpm spin cycle, I expected to be able to line dry my towels etc outside, but they were noticeably wetter than I was used to with my old machine. Consequently my washing was still damp later that day. For my requirements this relatively inexpensive machine wasdefinitely not fit for purpose. I also noticed there was still water in the detergent drawer at the end of the cycle, so possibly the machine wasn't working to its full capacity on it's first use? I'm afraid it was sent back and I reorderd a better quality (German) machine. As my Dad would say "buy cheap, buy twice" and sadly this Haier model is a Chinese made appliance=do not be fooled , as I was by its lovely appearance-It looks great on the outside but I would reccommend buying a more expensive "quality" machine in future for a more efficient wash. Thank you AO for your assistance and wonderful service throughout, from ordering, through to delivery, installation and recycling of the old appliances. I have bought all my appliances from you over the years and your after sales service is also excellent. Many Thanks.

Excellent product, exactly as described. This is the quietest washing machine we have ever had and even on the shortest wash, I am sure the clothes are coming out feeling fresher! Love this, we would definitely buy again. Also fantastic service from AO. Totally streamlined and all the staff we have met have been absolutely lovely & so helpful. Very happy.

Very pleased with this washing machine, was a little unsure being a not widely known name. Washes well with a good choice of programs which are easy to personalise with spin speed/ wash temp etc

I am delighted with this machine. I bought it because I wanted a quiet machine. It exceeds my expectations! You can barely hear it when it is spinning even if you are standing right beside it. It came with rubber strips to be fitted round the bottom to dampen the sound, but neither I nor the delivery men noticed they were inside the machine, so they weren't fitted, but really they are not needed it is so quiet. The controls are really simple and it indicates the actual time left until the end of the wash which is really useful.