I have bought this kettle 12 months ago and 6 months later it has developed paint blister. Smeg were very good and send a replacement kettle immediately. The next new kettle had developed a fault in the first 6 months by which the lid would not open and had to be pressed several times before it popped up. I have yet again contacted Smeg and as the original purchase was still within 12 months I received a replacement kettle within 1 day. Excellent service by Smeg customer services but unfortunately the 3rd kettle has a fault with the lid too, which this time it keeps popping up open. 3 kettles in 12 months, all faulty and now out of original guarantee so stuck with it. Really not worth the money. For this price I would expect top quality product and certainly a longer guarantee period. Very disappointed.

We bought this kettle four years ago, on the presumption that more expensive would mean it would last longer than all our previous kettles had. And it's a very nice looking item. It's exactly four years old, and the lid mechanism has broken. As my husband was a domestic appliance repair engineer before retiring, and still repairs most of our appliances, we bought the spare part. That proved impossible to fit, and the nearest repair shop is about 30 miles away, so we're not doing that. I'm disappointed with this kettle, I expected it to have a longer life, and it would be good to have the option of a repair without a travelling miles.

Love this kettle, however the boil dry protection is a lie! As sleep deprived parents it was a must have for us, and unfortunately the kettle has black burn marks on the inside base plate now after only maybe two to three times of accidentally turning it on empty or near empty, over the last few months. I’ve had to be the one to turn it off each time, so I struggle to believe there is any built in sensor / protection. Such a shame, it’s great in every other way.

very loud and heavy but looks lovely!

This is the 2nd Smeg we have bought, although we got the slighter better model this time. The last one lasted just over 4 years (the lid came loose). Love the features on this kettle but we are really struggling with the taste. We have followed different instructions online to get rid of the metallic taste and even though it’s now been a couple of weeks since it was delivered, it still isn’t as good as the last one :/ hoping that over time we are able to sort it especially as it isn’t the cheapest kettle to buy!

This is really stylish and heats up quickly, the different temperature settings are also a good addition. The lid is quite difficult to open on pressing, it takes 2-3 attempts each time and has to pressed nearer the back of the top nearest the handle to get the lid to open - disappointing for a product so expensive.

The kettle looks great, a bit heavy but overall great

Good looking product but base is plastic