I spent hours agonising over which fireplace to buy and with a budget of less than £300 and also a small room to factor in, I looked at a lot. For the price this is an amazing fireplace. The flame effect looks real. I bought it to use as a focal point but I do have the hest on if I've been out and it gives out a lot of heat. I would've given 5 stars but in order for it to fit flush against the wall I had to have help drilling through the wall otherwise the lead would've "stuck out" but I'm not sure if all fireplaces are like this. Overall a fantastic fireplace for the money!

Fire doesn't pretend to be what it's not. No fake brass or fake blacked cast iron. Gives plenty of heat on either setting an looks good.

The final piece of my living room is now in place.. the fire looks cosy with just the light on and warms quickly with the fan on.. the fans quite nosey.. so not sure if it’s faulty? Other than that I love it... thumbs up

Would have given 5 stars but there is a small deep scratch on it. Not worth returning though

This fire and surround is a lovely addition to my flat, it’s compact and stylish. AO customer service were great in sorting a problem as the first delivery had slight damage to base. This was dealt with promptly by a lovely lady in AO Customer service and I had a replacement by the next day. The flickering flame effect is lovely and cosy and installation couldn’t be easier ! Take it out of the box and plug in. Very happy customer.

It looks better in situ than the image on the screen suggests. I would have liked an extra option of heat without the lighting effect also always on but for the price paid I'm not complaining. I have a fairly large room and this model combined with the storage heater is perfectly adequate. An extra pair of hands would be useful but not essential when easing it out of the box. Warmly recommended.

It looks great & heats the room up nicely. The living room always felt cold despite the central heating being on but not anymore! So easy & quick to set up & use - literally just take it out the box, assemble the pebbles & plug it in! Simples! The only negative point would be when it comes on it’s a wee bit noisy (the fan) but if you adjust the thermostat then it doesn’t come on as often. I would still definitely recommend this fire to anyone.

Well pleased with the fire and surround nice and slim, doesn’t stick out into the room. Gives off a good heat as well, a good back up fire if central heating fails, just use the illuminated fire effect so cosy.