The product a a Samsung microwave arrived on time as promised . On unpacking undamaged packaging and using for the first time i noticed the oven was lower on the left hand side. On further inspection after turning it upside down i discovered the base was crushed inwards. I contacted AO customer services who informed me as the oven had been used they could do nothing about it, when asked what i should do. next i was informed they could not say in case they gave me wrong information. I feel very let down by a large retailer washing their hands of a problem once it has been used. I will not be purchasing any more products from AO in future this is an example of customer service

Doesn’t come with a manual, instead there is QR code that DOES NOT take you to the manual. Instead it takes you to the Samsung website and you have to search for the model , well done Samsung for completely failing to understand QR codes. Once you download the manual it’s not even formatted to be read on a smartphone. Phoned the support line to ask to be sent a manual, and the line was terrible and the agent unintelligible, they took my number to call me back and didn’t. Ill thought through and poorly implemented use of a very simple technology and terrible support.

Hmmmm.... great while it worked. But after 11 months of ownership (and bare use - microwave now and again, oven now and again) - it has started to trip my electric. Samsung contacted.... let's see what happens. It's samsung. If this problem was going to happen, it should be afte 8 years, not 10 months.

The microwave works well but whoever thought that white writing on a grey background was a good idea for the control panel should be shot. Luckily I have a good memory and can operate the controls without too much difficulty. If you have poor vision or any tendency to confusion avoid this otherwise very good microwave .

Very happy with this. Good value & has 3 year warranty. I’ve tried most of the functions to test it out. Couple of minor niggles but nothing I couldn’t work around - eg oven only goes up to 200c but It baked a beautiful loaf of bread at 200c anyway which I’d usually do on 220c. Dough prover seemed to dry surface of dough without it rising but I’m happy to prove dough at room temp so not an major issue. Microwave does a good job although setting the exact time you want for something is a bit of a fine art. The combi part seems good too although it will take a bit of practice to get the right settings for various things and the manual (which you have to download) is pretty woeful so it will be trial and error. There’s a single page explaining how to combine the microwave and convection which isn’t enough if you’re new to a combi, although if you’ve had one before you’ll have a good idea what you’re doing. But overall, everything I’ve cooked/microwaved in it has turned out great and it always takes me a while getting used to something new. Brilliant value for money, much better than my last combi and I don’t now have to heat main oven up for small amounts of food. Oh and it looks great!

Great little mini oven and so easy to clean with the ceramic interior Instructions in the box would be nice but already having a mini oven it was easy to work out. The option to stop the plate spinning is great when using a bigger oven tray.

Delighted with the Samsung Combination Microwave Oven. Much lighter in weight than my old microwave so was easy to remove from the box by myself and placed it on the kitchen worktop. Instructions on use easy to follow. Ilike that hte door pulls open rather than using pushing a control for the door to open. Particularly like the deodourising function especially after cooking fish. Would recommend this product highly. The silver finish is a change from white or black. I do not have any dislikes.

Loving this microwave- especially the deodorisation feature after you have finished cooking or reheating strong odours and ability to pop it into eco mode when not being used to reduce electricity use! Easy to use and looking forward to checking out all the functions it has. Need to be aware there is a bulky part to the microwave at the back which prevents the nit being pushed back to the wall when not in use but over all v happy.