Very pleased with this item, looks great and after my old fridge and freezer it takes less floor space in my small jitchen. A good purchase.

I bought a fridge freezer and the water dispenser was broken on the 9th of September, the lady at customer service suggested that I had broken the water dispenser before she agreed to get an engineer to replace the broken part. Despite several phone calls today I have been told that customer service are still waiting for the broken part to be delivered. I will not be buying anything from ao again

Had this freezer for not even 2 years now. The seal on the freezer has broken, it barely closes properly which is causing frost on all my items. My fresh chicken which I froze has spots of freezer burn on it. When I looked into it, it’s due to inconsistent temperature on the freezer. I can barely close the door at all. I’ve tried to move the seal to help; and that still doesn’t work. I’m worried that myself and my son (2) are going to end up unwell from the food. I did ring Fridgemaster a few months back and they told me that it was out of warranty after less than 2 years. However, I could either pay £150 all at once or something like £13 a month for a year and an engineer would come out to fix the issue. However, if they did, there’s no guarantees it will be fixed and I may still need to buy a new one. I don’t have the money to flush down the toilet incase it cannot be fixed and need to buy a new one. There was no help from them at all. Now I’m left with a frozen over freezer and food that’s not fit to eat when I’m trying to save money.

Water dispenser broke, would not recommend

AO.com are not allowing 1* reviews to be uploaded for this product. They delivered this fridge/freezer to me 2 days ago heavily dented and with a fridge section that is warm but both of my previous reviews posted in the last 12 hours have been blocked. Makes a mockery of allowing customers to post reviews if AO are blocking honest albeit critical reviews.

My new Fridgemaster MC55251 fridge freezer from AO.com arrived Saturday 2nd April. As the two delivery guys were unpacking the product it was clear to see that there was a large dent at the lower rear left hand side of the fridge/freezer where the heating element is situated. The delivery guy informed me that its how its manufactured. I waited the recommended 4 hour time frame before plugging it in to allow the gasses to settle. With the fridge freezer on max cold setting the temp inside the fridge remains warm. I stocked up on food the day after delivery and it has all now spoiled. I will be calling AO.com at 8am this morning to inform them that i am rejecting the product. Not a happy customer!

The product delivered was incorrectly built by the manufacturer. Unable to change the hand of the doors and expanding foam still visible around the base. Naeem on customer service could not have been more helpful. A replacement product was delivered the next morning and my defective item returned free of charge.

1st one arrived faulty. 2nd was clearly a returned product. Several issues with delivery. Over a week without a fridge. Now sat at home waiting for a different fridge (as I refused to take the risk and have the possibility of another issue), and AO are hours late delivering; despite the driver having been past my house already today. Avoid the product, avoid the company.