Fan stays on permanently beko helpline very unhelpfully take nearly a week to send someone out to fix it and no one turns up

I am only giving this one star because i have to to write this review. I wish i had never seen it, and kept my old one. That was a panasonic, so i bought this one. what a mistake. nearly everything i have tried spills out onto the plate it is on. micro mashed potato made holes in the cover, the potato came out of the holes everywhere. just cooked M&S parsley sauce, I had half a pot left and a mess everywhere else. also it steams up inside when used. My advice is buy at your own risk.

I wish I could say nice things about this microwave but I can't. This was my second Panasonic microwave in 3 years, the first one had the fan stop working at around 3 years, this one lasted from March 2019-October 2020 when it started randomly sparking, and then started shooting flames. I had my previous supermarket own brand microwave for a decade and recycled it when I moved wanting something that matched my new home better...it defrosted well while it lasted but overall poor value for money.

This is the second panasonic microwave that's stopped working after approx 18months use. I clean it regularly, it's in a well ventilated space with good airflow around all the vents and it's started spitting sparks and smoke. It gets fairly light use - once or twice a day to reheat coffee or defrost meals I've frozen. I bought this in March 2019 and it's broken already.

good product, looks nice and was delivered on time.

I was a bit disappointed because it was different to my previous microwave which was operated by a knob instead of buttons to press and a bit confusing with all the different combinations!

we have had a panasonic for over 20 years, just gave up, the new one seems ok but warms bread on defrost, my favourite was baked potato so hopefully will be as good

There is a slight gap between the main casing and top of door though it closes properly and functions normally. The touch buttons are quite stiff to operate and I find I hold the appliance with one hand while pressing buttons with the other. I've kept it as it functions perfectly and have used other panasonic products without problems for years.