Water dispenser not working. Engineer due out to repair after less than two weeks. Poor show

Ordered this and arrived on Tuesday . Plugged in on the Friday morning. Saturday afternoon was able to use the Fridays food, freezer -& Top the water up for ice water. Sunday Morning not working. A technician not able to come until middle December! Very disappointing.

Delivered and worked a dream! Looks amazing too! Woke up next day to the water dispenser stopped working (as other reviews state) it seems like the pipes the water flows through are blocked or frozen - poor design. AO have been amazing and are sending an engineer out so hopefully that saves it but considering other reviews - someone has been waiting 4 months for a part - AO can take it back and replace it! Shame as it's a beautiful fridge and worked on day 1... fingers crossed!

What a dreadful mistake it was buying this fridge. Product arrived dented from factory. Water and ice dispenser broke on the first day. 2 months later an engineer managed to get it working again by replacing the pump, only for it to break that very same day again. I will be calling Hisense first thing and demanding they fix it within 1 week, I’m not waiting around again, or provide an immediate replacement. Stay clear of this fridge, purchase from a reputable brand like LG or Samsung instead.

Worse fridge freezer ever, this is the second one we’ve had from new where the water dispenser and ice making simply won’t work. Only delivered 2 days ago will be calling AO first thing for full refund

After many weeks of doing research I bought one of these units at the beginning of September, quick delivery and fitting by Ao.com. ld fridge freezer taken away. I very quickly found out the water pump did not work. Reported this to Ao.com as Hisense didn't answer my call. They arranged for an engineer to come and assess. He didn't arrive - no call cancelling . This was a very noisy unit. Apparently they knew the issue without seeing it and arranged for a completely new unit as they didnt have the part . Number 2 unit delivered and fitted . They checked the water pump before leaving and it worked . Within a short period it stopped working . Another call to both Ao and Hisense and I was told to turn the unit off for 30 seconds and take the water unit out and replace . This solved the issue. For a week . Water went off again so tried this again but it didn't work , then it worked ,then it didnt. Ao was very good arranging an engineer who came out and assessed the issue. I was told it had happened to others and the pipework was freezing up and that was why it was intermittently not working . Ao arranged a full refund for me as I didn't want a repair on a brand new item . It is a lovely fridge freezer but the water issue was very annoying and disappointing . When the men came to pick it up for the return I was told by one arrogent male scratching his head it just needed the pipe work connecting to water supply ! I told him its a known fault and not what the engineer said and by the way its a non plumbed appliance ! Can't fault Ao.com staff they were very helpful and apologetic all the way through. Hisense don't answer the phones but respond quickly if you go through Ao. Com staff and have a three way conference call. I have spent a total of 2 1/2 hours over two months on the phone sorting this out. Had two units , saw 6 delivery men , two engineers one who didnt turn up , and had multiple conference calls . I have now bought one elsewhare without the ice box and the water container is in the door . MUCH better unit .

I would avoid this product. The 1st one delivered had a dent in it. AO were great and swapped it a week later. The replacement arrived and the water / ice dispenser did not work. AO agreed to replace. The Replacement of the replacement arrived. Ice and water worked for the 1st day, then stopped working. Have been waiting 4 months for a replacement part, but is not available. The issue with the water / ice dispenser seems to be a common issue with this make / model. We were advised by our kitchen planner to avoid Hisense. Wish we had listened to them.

I am very happy with how spacious the fridge is, the fact you can choose if you want the bottom right side of the appliance to be a fridge or freezer is really good. However the main function being the water facility does not work. Pipe keeps freezing. I’ve had the product less than 1 week and it’s needed an engineer. The ice part works fine. I’d probably not of bought the product if I knew this was a common fault as the main reason was the ice/water facility.