Our site uses cookies to give you the best experience. Manage your cookies here or continue shopping if you're happy.

Accept & close
Skip to Content
Basket

    Customer Reviews - Samsung Bespoke RR39A74A339 Fridge - Satin Beige - E Rated

    Customer Reviews - Samsung Bespoke RR39A74A339 Fridge - Satin Beige - E Rated

    Samsung Bespoke RR39A74A339 Fridge - Satin Beige - E Rated
    £1,189
    • 387 litre capacity - holds 21 bags of food shopping
    • Circulated cool air keeps food fresher for longer
    • Slim walls maximise internal storage space
    • Add extra modules and customise the door colour
    • Dimensions (cm) - H185.3 x W59.5 x D68.8
    4.7 / 5
    13
    0
    0
    0
    1

    Faulty from day 1, ghastly service from Samsung

    1/5
    The fridge has been faulty from day 1, from the moment it was turned on, four hours after the delivery was complete. The fridge is making a very significant and loud noise, similar to a tractor vehicle, and is very evidently not working as it should. I own two units of this fridge, and the second unit is silent. This further demonstrates that this unit is faulty. I contacted the manufacturer, Samsung, on 23 August 2023, a day after the delivery was complete, to report the fault and ask for it to be repaired. An engineer visited on 31 August 2023 and agreed that the fridge is evidently not working as it should and that the fridge should not sound like a tractor. The engineer suggested this is likely due to poor handling of the fridge during transport, and that the fridge was likely put in a horizontal position at some point, causing the oil inside the fridge to stick to the system pipes and not circulate properly. The engineer mentioned that there is no way to fix the fault, and that the two possible courses of action are either to replace the fridge or else wait to see whether the noise subsides over time. The engineer asked us to keep the fridge for inspection to see whether the noise would subside. On 10 September 2023 I wrote to the manufacturer again to complain that the fault has not only not disappeared, but is rather becoming worse with time. On 11 September 2023 I had a call with the manufacturer, and they advised me to either keep waiting to see whether the fault would fix itself, or else return the fridge to the retailer. It’s been 3 weeks since the fridge was delivered, and not only has the fault not disappeared, but it has become worse. The fridge has been faulty from day 1 and I have detailed evidence from the manufacturer to prove that. I'm very sorry I purchased this fridge and with the service I received from Samsung, not taking responsibility for faulty goods. I hope AO.com will help set things right.
    Tal Sokol

    Fantastic looking fridge.

    5/5
    Very pleased you can say delighted with this fantastic fridge. I love the look of it and it blends in well with my cream kitchen. The draws are a great way of keeping food fresh. I was alway throwing away veg and salad before now it lasts for ages. I am really am pleased I waited and saved up a bit longer to get this quality fridge. With loads of space.
    Anne Marshall

    Happy Customer

    5/5
    Exactly as advertised. Feels well built but the door opens easily enough. I’ve only had it a week but I’m very happy with it and my milk no longer goes off two days before its UBD.
    Kassiopeia

    Great new design!

    5/5
    So far its excellent
    Dominic Osborne

    The Best

    5/5
    This is the best fridge I have ever purchased quiet and sleek lovely design. Worth every penny. :-)
    Karen Francis

    Itsa very niiiice

    5/5
    Looks mint with the satin blue freezer next to it. Nice and spacious, plenty of beer and wine room.
    Mike

    replacement fridge with a difference

    5/5
    good light and very quiet with useful shelving layout
    Maris Rolmanis

    Great Fridge

    5/5
    This is a great looking fridge, which fits in with my kitchen decor. Plenty of space for food.
    Ray Froggatt
    1 2