Product had the plug flattened during manufacture I guess as now damage to packaging, no replacement in stock and price reduced by £75 after I bought it on the website, just my luck in 2020.

We bought this in Feb 2017 by May 2019 it stopped freezing and the water dispenser didn’t work! It has now been 4 months several engineers and still a broken freezer! This is designed to be disposable! So disappointed with the service from AO too. I guess you get what you pay for!

Extremely disappointed with product and service from ao.com. waste time money and energy.

I went for this fridge/freezer American style as it had all the features at a reasonable price. Having purchased from AO in the pass I knew what to expect with delivery unpack etc., Paid for that of course. AO refunded the unpack fee as the un packing was removed but not the large amount inside the fridge/freezer. Two dents in the right hand door and the water dispenser that did not work. A new door is on order as is a new water dispenser. the unit does not fully seat and the nozzle does not connect with the door unit. clearly a known fault as I was told by the engineer. But when I searched the item on AO no mention of the fault. But there is clearly an issue. Do not expect a new item of this price should not have dents and parts that do not work.

I like another customer not happy with the finish of the doors. Very spacious and nice looking product. The door on the freezer arrived scratched. Later noticed when the sunlight was on the doors they were full of swirls and finger prints that I could not remove. Engineer came out and said the marks were in the finish and the doors and would be replaced. A freezer door arrived and was fitted but is grey rather than black. I am now waiting another 6 weeks for 2 new doors to arrive hoping when they arrive they are the same colour. Very disappointed.

Decent fridge for the price. I'm a bit of brand snob and tend to buy appliances from the German brands but the prices for their American style Fridge/ freezers are significantly higher than the price of this. I do have some issues with the door being scratched and one of the levelling feet being broken when I opened the packaging. Not sure who is fault though with this AO or Hisense.

Lovely fridge very spacious had lots of different compartments great for my big family love it! Defo recommend it

The fridge freezer is great overall, but the finish really lets it down , there were scratches all over the front, also brush marks which we didn't see until the sun was shining on it, the doors are uneven and the Hisense logo is crooked which is really annoying, had to put a fridge magnet over to hide it, the interior is great works a treat and was able to use it in no time, would have got 5stars if the exterior matched the interior in quality.(we did get a good discount on the day and that is the only reason we kept it)