Bought this microwave in October 2020, 2 months later it no longer works. Trying to get help from AO.com or the New world is like extracting teeth. I have spent over 2 hours navigating through AO website to even obtain a number to call. I have now located New World details via a search engine and waiting for someone to contact me. The amount of emails I have received from AO to fill out their questionnaires and surveys about buying from them but when it comes to obtaining help I get a robot trying to answer my questions.

Not the most user-friendly of microwaves, but a reasonable option after our original built-in microwave broke down (following nearly 10 years of use). The inside light stopped working recently, and within 2 weeks the microwave started to short-circuit our mains electricity supply. What a waste of money.

Good machine so far and good value for money

Very good product. Slightly less user friendly than our last microwave. But not a deal breaker. It has a good number of features, and the grill function is great. It provides the variety of features needed for modern family meal dynamics.

Great item all measurements accurate and easily installed

It fits perfectly in the gap left by our old integrated microwave. It's easy to use and has loads of pre-programmed options. My only niggle with it is that rather than selecting the actual power level (eg. 900) to microwave at, you have to select what % of the max power you want to use. So to microwave at 900, you need to select P100. For 450 you need P50. Not user friendly at all.

The microwave looks good and was easily installed, the only quibble is the number of buttons to be pushed to start cooking.

Easy to install. Well made.Setting timings not quite as easy as my previous microwave but will be ok when I get used to using it. Good value for money. Only been using it for a week but it has done all I've asked of it.