Terrible experience. Whilst spinning makes clanking noise, when pumping water out vibrates, also door glass design very poorly on this socks get stuck by seal wether few items or half full. Whole machine vibrates when spinning. Adjustment on the bottom have been done. Still same issues. I have had Samsung previously no problem. This one is nightmare. One wash lasted for over 6 hours didn't drain water either. I have stopped and placed cloths outside to dry on winter season January.

Socks get stuck between the door and the drum and are soaking wet when you open the door. We put a pair of kids trainers in to wash and the tongue was ripped off. Returning asap. Also super annoying long tune plays when it’s finished.

I have had Samsung washing machines for about 15 years and this is shockingly poor. The door once opened when it should have been locked as the cycle was starting. Door not secure to frame properly when shut. It keeps coming unbalanced even though Samsung have been out to it. It's so noisy. I think I have a dud but Samsung are very poor to deal with and this experience with them has been very disappointing. I'm sure they will eventually be able to sort it out but I have lost patience with them, their people read off scripts instead of applying common sense. I sent a video into them last week and they still haven't been in touch, it sounds like an airplane taking off

It took a little while to get used to (it is very, very different to the Beko it replaced), but since I worked out what made the machine happy it seems to be working fine. However, Samsung's user manual leaves a lot to be desired - so much basic information regarding day-to-day usage is missing (I assume their thinking is "everybody knows how to use a washing machine", but I've noticed very significant operational differences between my new and old one). In addition, some of the washing machine's features can only be accessed via the mobile app.

I was really excited to receive this washing machine, after our last one had a few problems after 10 years of use. It fitted well in the space and has a higher capacity for our family. I have however been somewhat disappointed. Socks and smaller items keep ending up in the rubber sill at the front of the machine which is really frustrating as I then put them through the wash again. I have also found half of pods in the rubber sill that obviously have not fully dissolved. There are lots of things that I do like about it - it is quiet and I like the eco wash option for when I have a bit more time available.

Great washing machine but it does have very long cycle times compared to my old samsung washing machine which I wish id known before buying!

Very quiet and low energy usage.

Large drum, cleans well, I find the screen difficult to see as it’s digital. Also the programs are long. I miss having a 1 hour 30 synthetic, these are well over 2 hours