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    Customer Reviews - Samsung Series 5 ecobubble™ WW12T504DAN 12kg Washing Machine with 1400 rpm - Graphite - A Rated

    Customer Reviews - Samsung Series 5 ecobubble™ WW12T504DAN 12kg Washing Machine with 1400 rpm - Graphite - A Rated

    Samsung Series 5 ecobubble™ WW12T504DAN 12kg Washing Machine with 1400 rpm - Graphite - A Rated
    £699
    • 12kg drum capacity - great for extra large households
    • Special steam function gives clothes a hygienic clean
    • Bubble Soak loosens tough stains for thorough cleaning
    • Control it from your phone using the SmartThings app
    • Dimensions (cm) - H85 x W60 x D65
    4.6 / 5
    51
    11
    3
    2
    2

    nice device

    5/5
    Great product very easy to use
    Shaun
    Colour: White
    Reviewed on:

    A behemoth!

    5/5
    A behemoth to be sure! Turned off the tune the only annoyance ?? washes great and trouble free installation too.
    David Griggs
    Reviewed on:

    Excellent

    5/5
    Excellent machine This is our second Samsung washing machine and we are very pleased
    Eirlys Roberts
    Colour: White
    Reviewed on:

    Samsuny washing machine

    3/5
    has a variety of washing cycles to choice from. Really good size for family of 6. Like the tune to let you know it's finished and the display is clear. Also, very easy to use. however, the big disappointment for such an expensive modern machine is that is doesn't have delayed timer feature which I really miss.
    Helen
    Colour: White
    Reviewed on:

    Best to avoid Samsung washing machines!

    1/5
    Warning! I would stay away from Samsung washing machines. We have had a terrible experience. We purchased this washing machine in April last year and it has been OK (quiet, takes large loads etc) but a few days ago it started making the most awful shrieking noise and stopped spinning. The washing machine comes with a 10 year warrantee so we rang Samsung, they could not get an engineer to us for 5 days as they only work with one Samsung approved company in our area (Guildford, Surrey). We waited the 5 days (whilst the family washing piled up) and the engineer who came could not fix it as they did not have the part. Apparently Samsung parts are hard to get hold of and even the Samsung approved engineers could not get a new motor for this 12kg Samsung machine in any reasonable time..... we were told we would have to wait another 10 days for the part and that they could not even give us any confidence that this would resolve the issue. We attempted to try other local engineers to see if they could help but none of them fix Samsung washing machines as they "are a nightmare" and "cannot get the parts". Rather than mess about with this ridiculous Samsung situation we have decided to order a new washing machine from a more standard brand and we will be glad to see the back of the Samsung washing machine! Best of luck if you do decide to buy and you have any issues with your machine!
    Alex
    Reviewed on:

    Looks Stylish

    4/5
    I bought this to replace my old washing machine which was also a Samsung eco bubble. This looks stylish and washes items really well. To select a washing programme you turn the dial until it reaches the cycle you want. You can then adjust the temperature and amount of rinses if you wish to. Each programme tells you the maximum amount of weight, which I find useful. I am yet to figure out how to store my daily washing preferences. Overall, so far so good
    Tracey Lawrence
    Colour: White
    Reviewed on:

    Functions, however already issues 4 months in... ??

    2/5
    Functional and working. However, it's only been 4 months and now the power button has already rubbed off, and the play / pause button had almost gone too. AO put me in touch with Samsung and Samsung informed me that either I pay for the repair (which they can't telle the cost over the phone) for the hole front panel, or basically I just live with no buttons at all. Supplying a products that's not up to standard is not covered under the warranty with Samsung. I wouldn't even mind if they offered some stickers or something, just so I could at least know what does what, but no.... Shocking customer service from Samsung, and no care what so ever. I can't fault AO they did all they could to help. It's the last time I buy any Samsung product. Samsung also asked me if I used any chemicals. I informed them we have a 5 month old child so we only use eco products. But again of fell on deaf ears. Under the consumer rights act this product is not to satisfactory quality, but again Samsung ignore your rights. I don't even wish to have a new machine, but offering me nothing, not even just some simple stickers is an utter disappointment.
    Ben
    Colour: White
    Reviewed on:

    Good service

    5/5
    Install great
    Peter In
    Colour: White
    Reviewed on: