Machine is great, only marked down for useless Samsung support
4/5
Can't fault it. It is quieter than my old bosch which died a sudden death in the ripe old age of 6.5 years. I like the selection of programs it has and I think it is better getting stains out in the lower temperatures. I haven't tried the steam program yet but was surprised to see that it is not a quick affair - 2 to 2.5 hours.
Marked down not for the machine itself but for Samsung support who have been contacted 3 times with simple questions (that in all fairness should be included in the manual) and have failed to provide help. One guy had very poor English, another lady was trying to help with program information without having asked for the model number so had no clue and another one - when he realised he couldn't help - suggested I try it for a few days and call back (probably in the hope that I would speak to someone else). It would be funny if it wasn't so bad from a company like Samsung.
On the plus side, everyone from AO were SUPER, especially Fanny who even called back to make sure it was all ok the next day.
Christina
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Christina
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