Vacuum faulty, Black & Decker not easy to get hold of.
1/5
I was pleased at first with this product, it is quite a lot heavier than I had anticipated, but the performance was good.
Unfortunately the power button seems to have 'burned out' and it won't switch on. AO do not deal with faults in warranty so I've gone back to Black & Decker as they instructed, all seemed simple at first, I was straight through to someone, filled in the form as instructed and told 10-14 days I will have the replacement, now a month has passed, no replacement and sat on hold for hours at a time trying to get some sort of update on when to expect it, no replies to my emails and I've not spoken to a soul at Black & Decker since my first contact. I've paid a pretty penny for an item that lasted just a few weeks before becoming faulty. I'm completely disheartened with it. I'm sure if you have no problems with the unit it will be a good investment, but the time I'm spending sat on hold, fruitlessly, isn't worth it for me.
Sarah