European plug

The first freezer we received was marked and had a European plug and no uk adaptor. So it went back. The 2nd again had a European plug and no adaptor, nevertheless an engineer cane round and fitted a b&q plug in white notba black smeg one to match the cord colour. Freezer #2 has a piece missing on the internal door so a part needs to be ordered from smeg. While the delivery team were excellent and customs service people good I can’t help feeling disappointed