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Help & Advice
Manage your order
Our phone lines are really busy at the moment and we'd hate to keep you waiting. That's why we've made it easy to manage your order yourself using your AO My Account. If you haven't already, you can sign up with the same email address you used for this order. Handy, right?
Rebook your delivery
for another day or time
Get a copy
of your invoice
Arrange a return
either with Drop@Shop or we can collect
Submit a price match request
if you've already placed an order and find it cheaper within 7 days
What can we help with?
Popular Questions
- There's a recall notice on my Hotpoint, Indesit or Whirlpool washing machine, what should I do?
Whirlpool are recalling certain Hotpoint and Indesit washing machines, manufactured between October 2014 and February 2018, due to a potential fire safety risk.
Whirlpool will be contacting customers, however, to find out if your appliance is affected customers can call 0800 316 1442 [0818 903 281 for Ireland]. If you call the Helpline, you will be asked for the Serial Number, which is found on the inside of your washing machine door, and the colour of the door lock – so please have this information ready. Alternatively, you can use this model checker.
The advice from Whirlpool is to unplug your appliance, however if it is a necessity, Whirlpool have advised that customers should only use water cycles of 20°c or less as this reduces the risk due to a heating element being activated during cycles above 20°c.
For any further information or questions, please contact Whirlpool directly.
- What if my item is faulty?
Find out what to do here.
- Can I have an invoice?
To get a copy of your invoice click here.
- How do I apply for finance?
Find out how here.
