I decided not to keep mine for 2 reasons. Firstly, the water supply was not reaching the hand tools. Secondly, the float in the dirty water tank was faulty requiring frequent switching of the machine on and off, even when the tank was not full. It would help if the tank was calibrated to help with adding the correct amount of shampoo and water. Guidance is 40ml to every litre of water. A suitable funnel would also be handy for pouring into the tank as well as a tool or brush to help clean the machine. Connectability of the various parts could also be better. Sometimes bits just refused to click together. The dirty water tank also fiddly to empty without spillage, I think due to the shape. As for cleaning the machine did a nice job of bringing my dirty carpets back to life. Sometimes it took many passes to get tough stains out. So overall not for me. Will try another model further up the range. AO customer service brilliant as ever.