Delivery

We deliver to most of the UK, but there are some places we can’t get to or might charge a little more to deliver to.

If you live in the Scottish Highlands or remote parts of Scotland, we might not be able to deliver to you. Enter your postcode at the checkout to see if we can.

If you live in the Channel Islands, the Isle of Man, or the Republic of Ireland, we’re sorry, but we can’t deliver to you.

Deliveries to the Isles of Scilly can only go as far as St Mary’s Quay. So, you’ll need to collect your order from the port or arrange onward delivery. This means our additional services like installation, disposal and timeslot deliveries won’t be available to you.

Our delivery costs vary with our flexible options - you can see the price when you checkout. Next day delivery and certain timeslots will cost a little extra.

We always try and offer a next day delivery option, but it depends on your postcode. Find out more at the checkout.

We deliver from 7am-7pm, but on the morning of your delivery we’ll update you with a 4 hour window, so you know when to expect us. Got plans? No worries. We offer 7am-12pm, 10am-2pm, and 12pm-5pm windows for a little extra.

On the morning of your delivery day, we’ll text or email with an estimated 4 hour window and a link to track your order. As the driver gets closer, the window gets smaller, but with other deliveries and traffic, your delivery time might be affected.

You’ll need to make sure someone is in to accept your delivery. If our driver arrives within the estimated 4-hour timeslot and nobody’s home, we reserve the right to charge for re-delivery. If you decide to cancel your order instead, we’ll refund you the price of your product.

We can install in most postcodes 7 days a week, so we can get your product up and running as soon as it arrives. See when we can deliver to you at the checkout.

If plans change, don’t worry. You can change your delivery date and timeslots for free through ‘My Account’ after you’ve ordered.

This depends on the type of product you’ve ordered, but we’ll send you a text to let you know what your options are on the day of your delivery.

We do, but our drivers will have the final say on whether a delivery is possible. Once you place an order, you’ll be asked how many steps your home has, so we can make sure we’re prepared on the day.