Cookie Policy

We may change our cookies policy from time to time. This policy was last updated on 21/03/2025 and is version 1.3.

Cookies are small files containing letters and numbers that are stored in your browser or on the hard drive of your device, and they’re used to transfer information.

There are different types of cookies that we use. We’ve given you more information below so you understand why we use these cookies:

Information About Our Use Of Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a better experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

We use the following cookies:

• Essential cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to navigate our website, and use its features. When you return to the site, they enable us to remember the products that you’ve looked at or added to your basket.
• Personalisation cookies. These allow us to recognise and count the number of visitors to our website, and see how they use it. This helps us to learn where we can improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. We will track the volume of people on our site, whether those people are logged into their account, where they click and where they exit the site. We also collect your IP address to get an idea of your location to the nearest city, so that we can work out your delivery options and offer you local promotions.
• Remarketing cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We use a technology service that helps us better understand our users’ experience (e.g. how much time you spend on which pages, which links you choose to click, what you do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. We may also share this information with third party service providers so that we can show adverts that are relevant to you elsewhere on the internet.

If you choose to purchase by using finance. The payment option is provided by our chosen partner, NewDay Ltd, who will receive your cookie preferences as part of the AO Finance journey.

By continuing to browse our website or use the app, you provide consent to us storing these cookies on your device and using them if you visit our site again. You can delete cookies at any time in your device browser. The method of deletion will vary so please check the help section on your device browser for more information. If you delete or block cookies it may affect the way our website works for you.