Help and Advice
What can we help with?
What’s the difference between a sliding and fixed door hinge?
Appliances with a sliding hinge attach to your kitchen door and use the hinges originally supplied with your kitchen cabinets.
A fixed hinge is designed to the take full weight of the door, so it doesn't use the hinges in your kitchen cabinets.
There's a recall notice on my Hotpoint, Indesit or Whirlpool washing machine, what should I do?
Whirlpool are recalling certain Hotpoint and Indesit washing machines, manufactured between October 2014 and February 2018, due to a potential fire safety risk.
Whirlpool will be contacting customers, however, to find out if your appliance is affected customers can call 0800 316 1442 [0818 903 281 for Ireland]. If you call the Helpline, you will be asked for the Serial Number, which is found on the inside of your washing machine door, and the colour of the door lock – so please have this information ready. Alternatively, you can use this model checker.
The advice from Whirlpool is to unplug your appliance, however if it is a necessity, Whirlpool have advised that customers should only use water cycles of 20°c or less as this reduces the risk due to a heating element being activated during cycles above 20°c.
For any further information or questions, please contact Whirlpool directly.