Poor. Overpriced.

Absolute rubbish run through all programs and not one drys

Absolutely discussing it was delivered about 2 weeks ago. I have wet washing everywhere. It hasn’t worked since the day I received it. Still waiting for a replacement.

It’s not AO’s fault but the beko tumble dryer we had delivered was faulty. Once installed and being used the problems started. The dryer generated so much heat that if you were to touch the side of the dryer near the door you will burn yourself. If you touch the top you will get third degree burns. We contacted Beko and are awaiting an engineer. Also the heat generated from the dryer made our paint run due to condensation. Just wish our old beko dryer could have been repaired. We never had an issues at all before.

Six weeks after delivery the machine stopped heating the air and just blew cold on every setting, even after cleaning everything advised in the instructions and online. Just had an engineer out as issues have to to go via the manufacturer - apparently a broken coil within the heating unit, so not anything that was exposed to use or transit, fortunately replaced on the spot. And that's after lower than average use in a small household. I don't think I'll be buying anything from this brand again.

Dosent work, had to ring beko pretty much out of the box. Very disappointed

Please avoid buying this tumble dryer or ordering from BEKO in general if you don't want to be left disappointed. Purchased the tumble dryer towards the end of October, was delivered a couple of days later - delivery from AO was perfect, no complaints there. Went to use the tumble dryer and within 10 minutes it tripped the RCD switches, because the dryer was originally in the garage we moved it to the kitchen and it did the exact same thing. Contacted AO and they said you have to contact BEKO directly, well that's when the fun begins. On average you will be on hold between 15-45 minutes before reaching someone, when we eventually got hold of someone, we were told to change the fuse which was incorrect advice because the tumble dryer still turned on. Then we are given a date for an engineer to come round, which will take on average 2-3 weeks, due to working 6 days a week I made BEKO aware that I couldn't be home apart from Wednesdays, but two days later they changed our appointment to two days earlier which would be a Monday. When I made them aware I couldn't get the time off they said they couldn't change back to the original appointment date, so we had to wait another week or so for a new appointment. When the engineer came, he was lovely, explained how the heater was the reason why the dryer was tripping and we needed a new part, he explained how he just ordered a part but it didn't arrive on time so someone will be in contact to let us know when. Two weeks later and nothing, after noticing that we were getting mould from the condensation on our windows, caused by washing naturally drying in our living room (because we have a tumble dryer that doesn't work), I went to contact BEKO again, which took on average 20 minutes again. When I eventually got through, I think the staff member on the phone realised my frustration and said he would contact head officer to organise for a replacement to be sent as it was taking too long to receive a part, he also gave me a second number to ring because I was having trouble of getting hold of them. So I called today like I was advised, to find out what head office said, and I have been on hold for a total of two hours today, I can't get hold of anyone and the number I was given is now no longer working. Don't order from BEKO if you want a dryer that actually works, or you want to get hold of someone if something goes wrong. Luckily there is only two of us but I couldn't imagine the inconvenience it would cause for other customers who need a dryer due to having a family, especially with not being able to dry clothes outside due to the weather. BEKO please feel free to contact me so you can arrange someone to pick up this tumble dryer and give us a full refund so we can buy from elsewhere.

I hate this tumble dryer, it lets off SO much heat, it takes forever to dry anything, it stops and starts mid cycle, it’s loud, it’s just really disappointing, my previous 10 year old one was much better!