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    Customer Reviews - Hisense 5S Series WF5S1245BW 12kg Washing Machine with 1400 rpm - White - A Rated

    Customer Reviews - Hisense 5S Series WF5S1245BW 12kg Washing Machine with 1400 rpm - White - A Rated

    Hisense 5S Series WF5S1245BW 12kg Washing Machine with 1400 rpm - White - A Rated
    £569
    • 12kg drum capacity - Great for large households
    • Steam — Sees off bacteria and reduces creases
    • Inverter motor - Quiet for open plan living
    • 1400 spin speed — Gets rid of excess water
    • Dimensions (cm) - H84.5 x W59.5 x D64
    4.5 / 5
    74
    7
    2
    2
    6

    Don’t hesitate

    5/5
    Looks really speak and modern but is also super simple to use. Auto dosing is a great addition that I never knew I needed but now couldn’t live without. By far one of the quietest machines I’ve owned, even on a high spin.
    Laurie
    Colour: Black
    Reviewed on:

    Happy washing

    5/5
    Quiet, sleek look and lots of choice of programs for all eventualities. Reasonable price too
    Angela Jacobson
    Colour: Black
    Reviewed on:

    Looks great, cycle time a little long!

    4/5
    Good number of cycle options. Full loads cycle for 12kg loads does take over 3hrs though. Still to use the auto dosing feature.
    John
    Colour: Black
    Reviewed on:

    Great product

    5/5
    Really nice and smart, I love all the features too very quiet and energy efficient. Love it
    Sami
    Colour: Black
    Reviewed on:

    It's huge!

    4/5
    I needed a larger capacity due to the amount of clothes I need to clean every week and I've esitated for a while to buy this but it won't disappoint. The drum is HUGE! It is VERY QUITE! Please, if you're having troubles , makes sure to remove the bolts at the back and replace with the plastic ones provided by Hisense! During spinning it is very quite, trust me! Does have the steam wash which I thought will help with the stains. I've chosen a program that does that but I couldn't really see obvious stain removal. I'm mainly use the shorter 1h program. If the softener is set on auto, I find it to be less than I actually like to use so I set up this to be on max. Clothes smell amazing though. I would have preferred the outside part of the door to be something more durable than plastic. Hopefully it will last long enough.
    Andreea Alexandra Formagiu
    Colour: White
    Reviewed on:

    New washing machine

    5/5
    It seems to do what it's supposed too time will tell
    Hogie
    Colour: White
    Reviewed on:

    Great product

    5/5
    Love this the best washing machine I have ever had love the auto dosing had this for about 2 weeks now couldn't be happier
    Danielle
    Colour: White
    Reviewed on:

    Hisense - Poor quality and very poor customer service

    1/5
    First impressions were - it's a nice machine, sadly this didn't last long. This was a replacement machine for one that failed within 2 weeks, that one became really loud when spinning the load and all the cover panels would vibrate, this one went the same way after a few months. The machine was installed on the first floor in a dedicated laundry area, we'd had the previous machine there for 15 years with no problems, this machine shook so violently it actually cracked the ceilings downstairs. It's only fair to put this into perspective, we would usually wash a duvet cover, base sheet and 4 pillow cases - so a varied load of about 3kg, this would result in the machine vibrating so badly it would move from it's installed position and hit the tumble dryer next to it. Putting a few towels in also did the same. We raised tickets with Hisense customer support and we were told we were overloading it - it's a 14kg machine, so we felt it should have been able to handle 3kg. It's important to understand that just because a machine is rated to 14kg it doesn't mean you can put 14kg of any type of load in it - water absorption rates of different materials will mean the weight being spun could be huge and that alone could cause stability issues. No matter the load we couldn't get the machine to operate quietly. Despite numerous contacts with Hisense they were not interested and eventually stopped replying to our emails. I contacted AO and they managed the issue with Hisense and an engineer came out, the drum was warped. Report submitted to Hisense, 5 weeks later and we'd still heard nothing. We contacted AO and they contacted Hisense, we didn't want another machine sending out, Hisense customer service was very poor so we bought a Bosch and it's been fantastic.
    Andrew Crome
    Colour: White
    Reviewed on: