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LPG cooker installation
Find out everything you need to know about our LPG cooker installation service.
Coronavirus (COVID-19): a note to our customers
We’re still delivering to our customers safely by follow social distancing guidelines, and we would appreciate it if you could work with us to do the same upon delivery and throughout any installation service by keeping your distance and waiting in another room. We recommend that you clean surfaces and handles once any installation is completed as an extra precaution. Drivers have been given gloves and facemasks and are encouraged to wear them – if your driver isn’t then please feel free to ask them to wear them.
Sorry, we can't install appliances with LPG at the moment.
What we'll do
We’ll get your cooker set up as soon as possible. Here’s everything we’ll take care of.
- We’ll give you a ring before delivery day to make sure everything is ready for when we arrive.
- We’ll also ask you to send us a picture of your LPG tank or bottles, just to make sure everything is up to scratch.
- Don’t worry about cables. We’ll bring everything we need to get your new cooker installed.
- We’ll attach a safety chain (the thing that keeps the oven stable) and then make sure the cooker’s level.
- We’ll take at least 8 pictures during installation, just so we’ve got a record of the service.
- Chosen our Remove & Recycle service? We’ll take away your old cooker when we leave.
What you need to do
There’re just a few things we need you to do and check before delivery day. We’ll talk you through everything on our pre-installation call.
- You’ll need to check that your new cooker comes with an LPG kit. Just look on the Key Information tab on our product pages. It doesn’t? No worries. We’ll contact you and put you through to the manufacturer to order the kit you need.
- The space around your hob is called the Hot Zone and you need to make sure it’s free from switches, cooker hoods and anything flammable like wallpaper. There needs to be a gap of at least 75cm between the hob and the cooker hood or ceiling above. We’ll ask about the Hot Zone when we call, but If it isn’t clear of hazards when we arrive, we may not be able to install your cooker. Make sure you follow pre-installation instructions for your cooker from the product manufacturer’s website.
- The room the cooker is going in will need direct ventilation outside. This can be a cooker hood extraction or just a window.
- Make sure that your LPG tank is full enough for us to test everything after installation.
- There’ll also need to be a 3-pin socket or cooker point (big red switch) within 1.5 metres of where your new cooker is going.
- Make sure your current electrical connection (plug socket or big red switch) matches what your new cooker needs. If your new cooker is over 3kw, then you’ll need a 16Amp or 32Amp fuse - a big red switch. If your new cooker is below 3kw, then you’ll only need a standard 12Amp fuse – a regular plug socket. Compare what you have with the details of your new cooker on the Key Information tab on our product pages to make sure you’re all set.
- While you’re on the Key Information section on our product pages, it’s worth checking the dimensions of your new cooker, just to make sure you’ve got enough space in your kitchen.
What we don't cover
Here’s everything out installation service doesn’t cover.
- We can make small adjustments like changing cables or cooker switches to fit your cooker, but we won’t remove anything in the Hot Zone or change any other part of your home.
- LPG cooker installation isn’t available at commercial properties. There must be a separate residential meter.
- Installation for cooking products is only available on certain days in certain postcodes. Find out what dates are available for you at the checkout.
- We sometimes get asked to install LPG cookers on boats (yes, we’re serious). Unfortunately, we only install appliances on land.
