If you see your product cheaper with another retailer before buying, call us on 0161 470 1100 and we'll price match. If the price of a product you've ordered drops on site, let us know in My Account and we'll refund the difference.
We’re all looking for the best prices, even saving a couple of pounds can make a huge difference. That’s why we’ll match the price of your products if you find them cheaper somewhere else.
We'll price match any product we sell against any other retailer – we’ll even match discount codes and those all-important sales periods. Here’s what you need to do to you get the best price:
That’s it! We’ll need to confirm the price of the product, so make sure you’ve got a link to it to hand. The whole thing should only take a few minutes and you’ll save some money too. Winner winner!
The savings don’t just stop there. If the price of your product drops on our site or you see it cheaper with another retailer within 7 days of you receiving your order, let us know by heading to My Account. Just give us the details and submit your request using our super easy Price match form. We’ll happily refund the difference, which will appear in your bank account within 3-5 days. If you let us know after those 7 days, we won't be able to match the price. T&C's apply.
No confusing jargon here, just handy information you should know.
Please note that AO Five Star prices are available exclusively to our members – we therefore don’t offer our ‘Price Match Promise’ on membership discounts and deals.