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AO Repair & Care

Repair your broken down appliances and enjoy 12 months of ongoing maintenance to help prevent any future problems.

Keeping your appliances running smoothly means your life runs smoothly, too - whether it’s getting your gym kit clean or pouring cold milk on your cereal. That’s why we’re offering our Repair & Care service, giving you access to a network of expert engineers that will help repair your broken appliance. The service includes a further 12 months’ protection, so your appliances will stay in tip top shape. Plus if we can’t fix it or it’s beyond economic repair, there’s no charge. What’s not to like about that?

Simply call us on 0800 561 4489 and we’ll help you get your product back up and running.

What you get with Repair & Care

Provided by Domestic & General, our Repair & Care service includes lots of benefits, to make sure your appliance gets the attention it deserves:

  • An initial repair from an expert engineer and if we can’t fix your issue, we won’t charge any money and we’ll refund any fees paid up to that point
  • Access to our Appliance Care portal to keep your appliance in tip top shape
  • An annual online or telephone health check for your appliance
  • Unlimited phone support from our Appliance Care team
  • Further repairs from expert engineers if your appliance stops working
  • A replacement appliance if yours can’t be fixed after the initial repair – you’ll only have to pay for the installation and disposal.

Call us on 0800 561 4489 to learn more about AO Repair & Care

What happens after my repair?

AO Repair & Care includes a further 12 months’ protection, so you’ll continue to get support and maintenance help for a year after your first repair. You’ll get an annual health check to help keep your appliance running smoothly, as well as handy hints and tips to keep it in tip top shape.

If you do experience any problems and it can’t be fixed by remote support, you can book a visit from an expert engineer to help get your problem sorted. If we still can’t fix your appliance or it’s beyond economic repair, we’ll replace your product with a new one that has the same or similar specifications. You’ll just need to pay for the installation and the disposal of the old model.